Andrea Paniagua
Grand Rapids,MI
Summary
Polite and professional, and successful in applying strong communication to each patient issue. Solid history of surpassing productivity and quality targets in high-volume settings. An individual seeking to maintain full-time position that will take on professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Nutrition Service Call Center Rep
Corewell Health
03.2020 - Current
- Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
- Collaborated with clinical dietitians to implement individualized meal plans catering to specific medical conditions or nutritional needs.
- Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Processed debit and credit card payments
- Strengthened interdepartmental communication by developing custom reports in Epic to facilitate information-sharing between teams.
Education
Associate of Arts - General Studies
Grand Rapids Community College
Grand Rapids, MI05.2022
High School Diploma -
Kelloggsville High School
Grand Rapids, MI05.2019
Skills
- Call Center Customer Service
- Office Administration
- Healthcare Industry Knowledge
- HIPAA Compliance
- Time Management
- Multitasking
- Epic Software
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nutrition Service Call Center Rep
Corewell Health
03.2020 - Current
Associate of Arts - General Studies
Grand Rapids Community College
High School Diploma -
Kelloggsville High School