Christian Burton

• Conducting inbound and outbound customer service calls with customers
• Creatively problem solving
• Quickly assessing customer needs and providing sound solutions
• Providing a high-level of customer service
• Documenting details of all calls and customer interactions
• Managing through multiple systems, programs, and screens simultaneously
• As a business provider of call center services, you will submit invoices and receive payment for completed services
• Independent Contractors are responsible for expenses and control their own profit and loss

for high-end outdoor product firm. Named agent of the month 4 times.

Worked with manufacturers and vendors to answer customer questions.

Maintained 91% customer service satisfaction rating for 5 years straight.

Quickly mastered deep product knowledge for all 177 products and parts.

Passed the "Level Bevel Product Knowledge" quiz with a 99% score in 1 week.

Resolved customer and vendor issues quickly. Manager nicknamed me "Speedy Rudlinger" because I typically logged the most resolved calls daily.

Call Center Representative

Sirano Aquatics

Leveraged advanced communication, problem solving, and product knowledge skills as call center representative for marine product company.

Employed elevated listening skills to soothe customer irritations. Three of my phone recordings were played by management as training tools.

Commended by management 4 times for my positive attitude.

Consistently received quarterly bonus for maintaining a high average of satisfied callers.

Received 3 F.A.S.T. awards for excellent customer comment scores.

I Received two letters of thanks for my compassion.

Temp call center agent, SpeedyCollect. Handled 5 outbound call center agent calls per hour, with a 10% above average success rate.

• Performs other job-related duties as may be assigned or required.
• Ensures store compliance with Company operating policies and procedures.
• Works with General Manager to establish store priorities, and develops and executes store plans.
• Informally evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings.
• Participates in regular managers' meetings to communicate and reinforce priorities.
• Ensures protection of Wendy's brand and assets through store compliance with Company policies and procedures.
• Evaluates store performance at specified intervals using Company inspection form; coaches and retrains crew members as required.
• Execution of Company systems and operating procedures
• Frequency and content of communications among crew (e.g. crew communication boards, etc.)
• Utilization of approved uniform program
• Audit and review of systems, checklists and work habits to ensure crew are demonstrating desired behaviors
• Escalation of non-compliance issues
• Store compliance audits (e.g., file, cash, safety, QA)
• Compliance with all Federal, State and local requirements
• Compliance with Wendy's HR policies and procedures
• Execution of procedures for control of cash, property, product and equipment, including control of coupons, discounts, reg op voids, manager mode voids, claim frequency
• Execution of Safety and Security policies as they relate to risk and casualty claim loss
• Maintenance of buildings, grounds and equipment, and execution of Preventive Maintenance Program
• Identification and appropriate resolution of control or security issues

• Developed rapport with customers through active listening skills, creating trust and loyalty in the brand.
• Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
• Leveraged scripts and other resources to answer questions and direct to appropriate resources.
• Participated in continuous training sessions to remain knowledgeable about industry trends, emerging technologies, and company policy updates.
• Responsible for addressing member inquiries, resolving issues, and providing information about products and services
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• Work with and communicate with Balkamp suppliers in resolving customer concerns
• Work with Purchasing and Shipping Departments to expedite and track orders
• Must Independently solve problems and analyze needs