Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Gomez

Farmersville,CA

Summary

Dynamic professional with extensive experience in customer service and sales techniques, notably with Liveops. Proven ability in identity verification and fraud detection, ensuring compliance with regulations. Adept at building strong client relationships, enhancing loyalty, and driving repeat business through exceptional service and attention to detail.

Overview

10
10
years of professional experience

Work History

Independent Contractor

Liveops
Scottsdale, AZ
04.2022 - 07.2025
  • Represent the client’s brand and strengthen customer loyalty.
  • Sell products and upsell additional services and add-ons.
  • Pre-qualify callers for the next step in the sales process.
  • Interact with a broad range of customers and unique products!

Live Verification Agent

U-Haul of Phoenix
Phoenix, AZ
10.2019 - 04.2022
  • Verified customer identities by collecting and examining documents such as driver's license, passport, or other government-issued identification cards.
  • Maintained confidentiality of sensitive information related to customer identity and account activity.
  • Evaluated customer accounts to detect suspicious activities or potential fraud cases.
  • Ensured adherence to all applicable laws, regulations, standards, policies and procedures related to the verification process.

Underwriting Service Associate

Aston Carter
Phoenix, AZ
04.2021 - 03.2022
  • Daily workload management of our small commercial inventory management systems and underwriter service mailbox to meet service level agreements with underwriters and agents.
  • Adhered to underwriting authority, compliance and regulations, business strategies, and corporate standards.
  • Performed other essential duties and special projects as assigned, including but not limited to system testing, data entry, etc.
  • Handled policy issuance and change requests.
  • Policy maintenance and servicing of accounts.

Operations Associate

Kohl's Department Stores, Inc
Glendale, AZ
09.2016 - 01.2021
  • Ensured compliance with health and safety regulations within the store.
  • Restocked shelves as needed throughout the day based on customer demand.
  • Answered customer inquiries regarding products, services, and policies.
  • Organized store shelves to maintain an orderly appearance.

Shift Supervisor

Planet Fitness Gym
Glendale, AZ
10.2016 - 10.2018
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Assigned tasks to team members based on their strengths and skill sets.

Laundry Attendent

Coinless Laundry
Peoria, AZ
07.2016 - 10.2016
  • Provided excellent customer service at all times.
  • Performed routine maintenance tasks on washers, dryers and other related equipment.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Complied with corporate and department standards and regulations to encourage safe and efficient operations.

Tax Preparer

Jackson Hewitt
Glendale, AZ
12.2015 - 04.2016
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
  • Developed and maintained professional relationships with clients to encourage repeat business and referrals.
  • Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
  • Filed electronically through approved software programs.

Operations Associate

Kohls Department Store
Glendale, AZ
10.2015 - 12.2015
  • Ensured compliance with health and safety regulations within the store.
  • Restocked shelves as needed throughout the day based on customer demand.
  • Answered customer inquiries regarding products, services, and policies.
  • Organized store shelves to maintain an orderly appearance.

Education

Associate of Arts - Liberal Arts

College of The Sequoias
Visalia, CA
12-2007

GED -

Visalia Adult School
Visalia, CA
05-1995

Skills

  • Customer service
  • Sales techniques
  • Identity verification
  • Fraud detection
  • Tax preparation
  • Regulatory compliance

Timeline

Independent Contractor

Liveops
04.2022 - 07.2025

Underwriting Service Associate

Aston Carter
04.2021 - 03.2022

Live Verification Agent

U-Haul of Phoenix
10.2019 - 04.2022

Shift Supervisor

Planet Fitness Gym
10.2016 - 10.2018

Operations Associate

Kohl's Department Stores, Inc
09.2016 - 01.2021

Laundry Attendent

Coinless Laundry
07.2016 - 10.2016

Tax Preparer

Jackson Hewitt
12.2015 - 04.2016

Operations Associate

Kohls Department Store
10.2015 - 12.2015

Associate of Arts - Liberal Arts

College of The Sequoias

GED -

Visalia Adult School

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