Cierra Caldwell
El Paso,TX
Summary
Dynamic professional with extensive experience in talent acquisition and legal document drafting. Known for strong problem-solving skills and effective communication, contributing to improved team performance and customer satisfaction in high-pressure environments.
Overview
7
7
years of professional experience
Work History
27D Senior Talent Management NCO
Army
Washington, District of Columbia
07.2024 - 06.2026
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Streamlined processes and optimized performance through effective use of software and tools.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Assessed customer needs during interactions to provide tailored assistance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Chief Paralegal NCO
Army
Fort Knox, Kentucky
09.2021 - 06.2024
- Drafted legal documents and correspondence for military legal proceedings.
- Conducted legal research to support case preparation and strategy development.
- Reviewed contracts and agreements to ensure compliance with military regulations.
- Trained junior paralegals on document management systems and legal research techniques.
- Attended court proceedings to observe trials or hearings.
- Collaborated with team members to ensure strategies and objectives were aligned and executed efficiently.
- Managed daily operations of a busy law office to ensure smooth workflow.
- Trained and supported administrative staff to enhance their skills.
- Assisted in budgeting processes, tracking expenses related to office operations.
- Managed onboarding of new employees by providing office tours and answering quick questions.
- Maintained adequate inventory levels by ordering office supplies.
- Operated as liaison with IT team to quickly act on and resolve onsite computer and technology issues.
- Conducted interviews with prospective candidates for open positions within the firm.
- Compiled monthly financial reports detailing expenses incurred by each department.
- Planned and controlled budgets for contracts, equipment and supplies.
First Sergeant
Army
Charlottesville, Virginia
10.2019 - 08.2021
- Prioritized and organized tasks to efficiently achieve service goals.
- Identified customer needs promptly to ensure effective service delivery.
- Handled customer inquiries, leading to increased satisfaction levels.
- Developed innovative solutions that strengthened team performance and outcomes.
- Maintained up-to-date knowledge through ongoing education and advanced training.
- Utilized advanced technical skills to troubleshoot complex problems and implement solutions.
- Performed comprehensive research and data analysis to inform strategic planning.
Education
General Studies
University of Maryland University College
Skills
- Talent acquisition
- Document drafting
- Legal research
- Compliance management
- Process optimization
- Project management
- Budget management
- Problem solving
- Team collaboration
- Team building
- Effective communication
- Professional communication
- Networking
Timeline
27D Senior Talent Management NCO
Army
07.2024 - 06.2026
Chief Paralegal NCO
Army
09.2021 - 06.2024
First Sergeant
Army
10.2019 - 08.2021
General Studies
University of Maryland University College