Nicole Clark
Human Resources
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Senior Manager, Talent Management
Billy Graham Evangelistic Association
07.2024 - Current
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
- Designed, developed, and implemented successful recruitment process to fill more than 100 vacancies each year.
- Streamlined the recruitment process by implementing a centralized applicant tracking system, reducing time-to-hire and improving candidate experience.
- Administered annual merit increase process by working closely with department heads to determine appropriate adjustments based on individual performance evaluations.
- Analyzed data from internal sources and external benchmarks to continually assess the effectiveness of current compensation strategies.
- Provided expert guidance on compensation-related matters to managers during recruitment, promotion, or reassignment processes.
Compensation Manager
Billy Graham Evangelistic Association
01.2022 - 06.2024
- Analyzed data from internal sources and external benchmarks to continually assess the effectiveness of current compensation strategies.
- Prepare compensation recommendations, market pricing of jobs, and internal leveling and grading.
- Responsible for job analysis and evaluation, salary administration, and analyze compensation surveys.
- Identify pay equity concerns and collaborate with Senior Leadership to implement measures to ensure equitable pay practices.
- Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
- Prepared and updated job description records for all employees across company.
- Assist VPHR to with monthly headcount budget reconciliation.
- Successfully managed a team of recruiters and onboarding specialist, providing coaching and development opportunities to build their expertise in the field.
Supervisor, Recruitment, and Compensation
Billy Graham Evangelistic Association
01.2020 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
- Pioneered use of social media for talent acquisition, broadening reach of recruitment efforts.
- Facilitated seamless onboarding experiences for new employees, ensuring smooth transition into their roles.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Assisted with writing job postings and job descriptions for boards.
- Responsible for job analysis and evaluation, salary administration, and analyze compensation surveys.
Administrator, Learning & Compensation
Billy Graham Evangelistic Association
01.2019 - 01.2020
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Coordinated with external vendors to bring in specialized training programs, addressing niche skill needs efficiently.
- Worked with leadership as needed for employee development training.
- Led development of learning management system to streamline training processes and content accessibility (Grovo).
- Responsible for coordinating, executing, and administering monthly employee orientation and quarterly ministry orientations
- Supported and coordinated various projects and activities related to the annual performance management process
- Reviews, monitors, and analyzes performance results system-wide and reports them accordingly to the appropriate leadership.
Benefits Administrator
Billy Graham Evangelistic Association
04.2016 - 01.2019
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Streamlined monthly bill reconciliation for benefits.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Coordinated disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
- Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
- Attended quarterly claims review meetings with vendors.
- Assisted with benefits renewal process, assessing proposals and making recommendations for plan changes.
- Coordinated wellness initiatives as part of benefits program, promoting employee health and reducing healthcare costs.
- Resolved employee benefits issues promptly, maintaining high levels of employee trust and satisfaction.
- Assisted the benefits manager with workers' compensation claims
- Assisted Benefits Manager with projects
Education
BS - Business Administration
Liberty University
Lynchburg, VA08.2020
AAS - Business Administration/Human Resources Management
Gaston College
Dallas, NC08.2015
Skills
- Leadership
- Talent acquisition
- Applicant tracking
- Time management
- Detail-oriented
- Decision making
- Organizational skills
- Budgeting
- Interpersonal communication
- Job evaluation methodologies
Accomplishments
- Managed team of 4-6 staff members.
- Achieved increased candidate activity and enhanced internal user experience by introducing new ATS, Jobvite for recruitment tasks.
- Achieved hiring 400+ Associates through effectively helping with 24/7 Prayer Line.
Awards
- Honor's List
- Dean's List
Systems
- PeopleSoft
- Kronos
- Skill Survey
- Total Screening Solutions
- Payfactors
- Workday
- CompAnalyst
- Jobvite
Languages
English
Native or Bilingual
Timeline
Senior Manager, Talent Management
Billy Graham Evangelistic Association
07.2024 - Current
Compensation Manager
Billy Graham Evangelistic Association
01.2022 - 06.2024
Supervisor, Recruitment, and Compensation
Billy Graham Evangelistic Association
01.2020 - 12.2021
Administrator, Learning & Compensation
Billy Graham Evangelistic Association
01.2019 - 01.2020
Benefits Administrator
Billy Graham Evangelistic Association
04.2016 - 01.2019
AAS - Business Administration/Human Resources Management
Gaston College
BS - Business Administration
Liberty University
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