Cierra Clayton-Hicks
Marion,NC
Summary
Veteran professional bringing many years of experience in the Pharmaceutical field and deadline-oriented, nature focused on maximizing patient results. Consistently takes ownership of day-to-day operations and special projects. Accomplishments include restructuring and launching new ideas, increasing productivity, and enhancing new knowledge on a daily basis.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Coordinator/Supervisor
Mission Hospital
Asheville, NC
08.2025 - Current
- Coordinated medication inventory management and ensured compliance with regulatory standards.
- Implemented workflow improvements to enhance prescription processing efficiency.
- Trained pharmacy staff on best practices for patient consultations and medication dispensing.
- Reviewed and maintained accurate patient records in pharmacy management systems.
- Developed training materials for new hires, promoting a culture of continuous learning.
- Assisted in budgeting and financial management activities, controlling costs while maintaining high-quality pharmacy services.
- Continuously evaluated the effectiveness of pharmacy operations, identifying opportunities for improvement and implementing changes as needed to adapt to evolving industry standards.
- Monitored inventory levels to maintain adequate stock of medications and avoid shortages or waste.
- Implemented effective scheduling strategies to ensure adequate staffing levels during peak times, minimizing wait times for patients and improving overall satisfaction.
- Developed and implemented initiatives to maintain pharmacy's continual readiness.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Supervised and coached team of pharmacy technicians and trainees.
- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Implemented workflow improvements that enhanced productivity and reduced downtime.
- Coordinated scheduling to optimize resource allocation and meet project deadlines.
- Conducted performance evaluations to identify areas for development within the team.
- Resolved conflicts effectively to maintain a positive work environment and team morale.
- Collaborated with management to develop strategic plans for operational efficiency enhancements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed direct reports monthly for employee rounding
- Purchased, Received, Return Authorizations
- Updated all policies and procedures in 797/800 standards
- Assisted Admin area with paperwork, regulatory functions, time edits
- On call for all shifts weekly
- Weekly leadership meetings to address any concerns or needs within department
Pharmacy IV Specialist/ Dose Edge Admin
Mission Hospital
Asheville NC
12.2024 - 08.2025
- Supported cross-functional teams in project execution and operational efficiency.
- Assisted in developing process documentation to ensure compliance with standards.
- Conducted research to identify industry best practices for continuous improvement initiatives.
- Promoted to Coordinator/Supervisor 08/25
- Collaborated with stakeholders to gather requirements and define project scopes.
- Facilitated training sessions for new team members on operational procedures and tools.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Developed training materials to enhance staff proficiency and productivity.
- Improved team collaboration by initiating regular strategy meetings.
- Streamlined project delivery processes, reducing completion times significantly.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Administrator for dose edge Baxter system
- Building and modified medication builds in system
- Analyze any new data for the system for IV
Pharmacy Optimization Specialist
Mission Hospital
Asheville, NC
12.2023 - 12.2024
- Troubleshoot 250 Pyxis machines, guiding leadership meetings for optimization team, Troubleshoot with IT on solving background and maintenance issues, maintain 150 anesthesia machines, help guide pharmacy I-II and students When supervisors are not present, Optimize machines for new blueprints and guidelines, Compound when needed, order supplies and charge/billing when needed
- Maintain cleanliness of Machines in units, help nurses and MDs, CRNA’s navigate Pyxis upgrades and other needs per Unit. Navigate areas of cerner.
- Provided guidance on selecting appropriate software applications or tools necessary for successful implementation of optimized processes.
- Analyzed data to identify areas for improvement in production processes and performance metrics.
- Collaborated with cross-functional teams to develop and test new optimization models.
- Promoted to IV specialist with projects 12/24
Compounding Validation Trainer/ IT Super User EPIC
Coram CVS/Specialty
Asheville, NC
06.2022 - 12.2023
- Managing daily projects on workflow, Setting up what patients are priority, Maintaining the differences in what is shipping as in STAT or lead time, Following and training certain protocols for USP 800 and 797 for technicians and pharmacists to follow
- Train Pharmacists on how to make hazardous medications, Train all other staff on how to make various compounds properly, Work with Microlab on TSA and TSB sampling to pass cleanroom protocols, Help Environmental sampling to maintain clean airflow as in Dynamic and Functional testing, Fingertip testing all staff and making sure they pass in order to compound in cleanroom
- Daily calls with IT, checked for any upgrades needed per EPIC. Troubleshoot background data when applications failed, Setup new processes and shared with IT on better processes.
- Making sure daily orders are put into EPIC accurately in order to compound
- Help other managers with shipping functions to make sure everything is shipped in a timely manner
- Making sure staff understands how to work with EPIC and what problems need solved
- Making Various compounds as in, TPNs, Non hazardous, Hazardous.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Designed and developed training materials for new employees in the organization.
State Certified Pharmacy Technician/Team Lead Trainer
CVS Pharmacy
Charleston And Marion, SC/NC
12.2013 - 07.2022
- Inventory specialist, lead technician, controlling inventory, filling and processing prescriptions, organizing the workflow of technician including compiling a weekly schedule, compounding medications, inputting new paper and e-scribe prescriptions, contacting doctor’s offices for prescription refills and prior authorizations, training new employees, Handle background IT crashes during E-scribes, cash handling duties, upfront customer service, and dispute resolution.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Generated labels for compounded medications using an automated system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Microbiology Lab (CPHT III MHV)
Asheville Compounding Pharmacy
Asheville, NC
11.2020 - 12.2021
- Calling patients on hormone replacement therapies, making calls to MDs regarding prescriptions and veterinarians on refills
- Calling on Script Synchronization for alignment of medications, making sure all medications lineup correctly for compounding lab, making all non hazardous and hazardous compounds such as creams,oint, supp, mouthwashes, hair follicle medications and more
- leading weekly lab meetings on weekly and monthly cleaning, doing CofA inventory checking in items with correct salt conversions and API corrections
- Maintained accurate records of lab medications and results.
IV Chemo/Pharmacy Medication Specialist Tech III coordinator
McDowell Mission Hospital Marion NC
08.2017 - 10.2020
- Calculating correct formulas for Chemo and Antibiotics, Making intravenous and subcutaneous medications, Cleaning hoods and garbing in Aseptic 797 technique, Working In Laminar Flow hood and horizontal flow, refilling machines, verifying counts and dispensing at correct locations per unit, Communicating with doctors and nursing staff for medication changes and allergies, calling different locations for ordering, verifying with outpatient services for Chemo orders each week, Teaching students on calculations and testing for IV preparation, conducting interviews with patients to verify home medications and calling pharmacies
- Speaking with companies on USP 797 and USP 800 compliance
- Making schedules for co workers and students
- RASMAS coordinator for recalling medications worldwide
- Working with outpatient services for chemo patients on scheduling correct medications in stock.
- Reviewed documents for accuracy prior to submission or publication.
- Implemented process improvements to increase efficiency and reduce costs.
Medication Reconciliation Clinical Specialist
Roper St. Francis Hospital
Charleston, SC
04.2016 - 05.2017
- Conducted interviews with incoming inpatient, outpatient, and surgical patients in order to prevent errors from occurring with patient’s home medications, make clinical decisions based on the patients and sources, verify what medications were ordered and prescribed, including medications dose, routes, and frequency, communicated with nurses, doctors, and pharmacist in the interest of patient care
- Assessed patient needs and developed individualized care plans.
- Monitored patient outcomes and reported any changes or improvements in their condition.
- Super User to all cerner IT and helping nursing, MD's , Pharmacists
- navigate software changes and processes
Shift Lead/ Assistant Manager
Blockbuster
Summerville, SC
12.2012 - 12.2013
- Assisted in the management of the staff, compiled weekly schedule, cash handling duties including daily bank deposits, controlled and managed inventory, hands-on customer service, dispute resolution, and conducted weekly conference calls for inventory verification.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Responded to customer inquiries and complaints in a professional manner.
- Assisted in the training of new employees.
Operations Associates Manager Expert
Guitar Center
North Charleston, SC
12.2010 - 12.2011
- Controlling and maintaining inventory including processing special orders, assisted customers in locating items, cash handling duties including correcting monetary shortages and overcharges, making daily deposits, and assuring the cleanliness of the store.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Lead Managing Trainer
Pharmaceutical Services Assc.
Asheville, NC
01.2023 - 2023
- Assist Pharmacists with MTM services, Speaking with patients on maintaining there medications
- Helping other managers with in home services and nursing home paperwork
- Mixing various non hazardous medications
- Making Pill packs for patients waiting in pharmacy and other care facilities
- Talking with nurses, MDs, NPs on certain medication regimens and taking prescriptions over the phone.
- Adapted teaching methods according to the needs of individual learners or groups.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Designed and developed training materials for new employees in the organization.
Education
Pharmacology
Technical Program
Charleston, SC01-2015
High School/GED
01-2010
Skills
Troubleshooting
Supervisor
Leadership
IT
Excel Spreadsheets
Powerpoint Education
Machine setup and maintenance
Anesthesia machine maintenance
Optimization
Compound preparation
Supply ordering
Charge/billing
Cleanliness maintenance
Pyxis upgrades
Pyxis navigation
Workflow management
Priority setting
Protocol training
Hazardous medication preparation
Compound validation
EPIC super user
Cleanroom protocols
Environmental sampling
Shipping functions
Problem-solving
TPN preparation
MTM services
Medication maintenance
Pill pack preparation
Prescription handling
Prescription alignment
Microbiology lab work
Patient communication
Veterinarian communication
Lab meeting leadership
Inventory checking
IV medication preparation
Aseptic technique
Medication dispensing
Medication communication
Chemo and antibiotic preparation
Medication recall coordination
Medication scheduling
Medication reconciliation
Clinical decision-making
Pre-operative clinic interviews
Medical consult research
Pharmacy inventory control
Prescription filling and processing
Technician workflow organization
Compounding medications
Prescription contact and authorization
New employee training
Customer service
Dispute resolution
Staff management
Schedule compilation
Inventory management
Special orders processing
Data Analytics
Customer Service
Account Management
Data Entry
Self Motivation
Microsoft Office
Excellent Communication
Adaptability and Flexibility
Teamwork and Collaboration
Application Development
Time Management
Goal Setting
Professional Demeanor
Written Communication
Team Leadership
Problem-solving aptitude
Strategic Planning
Analytical Thinking
Technical Writing
Continuous Improvement
Attention to Detail
Phone
828-460-6710
Accomplishments
- Go-To Team Member award given from Carol Wolfenberger- Past CEO of Marion Mission Hospital
Certification
- Board Of Pharmacy License (CPHT) 2017
- Medication History Expert Certificate
Education
other,other
Timeline
Pharmacy Coordinator/Supervisor
Mission Hospital
08.2025 - Current
Pharmacy IV Specialist/ Dose Edge Admin
Mission Hospital
12.2024 - 08.2025
Pharmacy Optimization Specialist
Mission Hospital
12.2023 - 12.2024
Lead Managing Trainer
Pharmaceutical Services Assc.
01.2023 - 2023
Compounding Validation Trainer/ IT Super User EPIC
Coram CVS/Specialty
06.2022 - 12.2023
Microbiology Lab (CPHT III MHV)
Asheville Compounding Pharmacy
11.2020 - 12.2021
IV Chemo/Pharmacy Medication Specialist Tech III coordinator
McDowell Mission Hospital Marion NC
08.2017 - 10.2020
Medication Reconciliation Clinical Specialist
Roper St. Francis Hospital
04.2016 - 05.2017
State Certified Pharmacy Technician/Team Lead Trainer
CVS Pharmacy
12.2013 - 07.2022
Shift Lead/ Assistant Manager
Blockbuster
12.2012 - 12.2013
Operations Associates Manager Expert
Guitar Center
12.2010 - 12.2011
Pharmacology
Technical Program
High School/GED