Summary
Overview
Work History
Education
Skills
Training
EDUCATION & PROFESSIONAL TRAINING
Timeline
Generic

GLYNEECE L. BROWN

TERRELL,NC

Summary

Dynamic professional with extensive experience in Network Operations, NOC Surveillance, telecom billing, special access circuit provisioning, technical support, and customer service. Proven ability to thrive under pressure while employing strong problem-solving skills to address complex challenges. Advanced leadership capabilities facilitate effective collaboration with executive-level personnel to identify and fulfill requirements, exceed expectations, and resolve conflicts. Skilled in managing multiple projects from conception through planning and completion, adept at bridging the gap between business objectives and technical initiatives.

Overview

20
20
years of professional experience

Work History

Field Supervisor / Project Coordinator

Watch Hill Wireless
01.2025 - Current
  • Oversee daily field operations on civil scopes, including new carrier site builds and EV infrastructure.
  • Manage trenching, concrete form and pour, conduit routing, grounding, and foundation installation.
  • Interpret engineered drawings, RFDS, SOWs, and civil CD sets on active job sites.
  • Ensure compliance with OSHA regulations and maintain job site safety.
  • Utilize Site Tracker and Procore to track progress, upload photos, and log reports.
  • Coordinate closely with Project Managers (PM), Construction Managers (CM), and subcontractors to ensure schedule adherence and site readiness.
  • Serve as the site-level point of contact for logistics, materials, subcontractor coordination, and milestone validation.
  • Manage, schedule and conduct cell site audits (walks), complete audit reports, and close out packages to meet project deadlines.
  • Additionally, monitor costs to ensure adherence to budget guidelines.
  • Managed 40 cell site audit projects.

CDL A OTR / Hazmat Driver

JB Hunt Transport
05.2019 - 10.2024
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
  • Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
  • Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
  • Reduced delivery times by consistently planning optimal routes using GPS and road maps.

Network Operations Center Technician

Verizon Wireless
06.2005 - 01.2018
  • Conducted root cause analysis for recurring issues, implementing long-term solutions to prevent future occurrences.
  • Streamlined communication between departments by acting as a liaison between the Network Operations Center and other IT teams.
  • Contributed to team success through continuous training and skill development, sharing knowledge with colleagues.
  • Troubleshot Layer 1-3 connectivity issues across various platforms such as routers, switches, firewalls.
  • Ensured service level agreements were met by closely monitoring key performance indicators and addressing any deviations promptly.
  • Reduced network downtime by proactively monitoring and troubleshooting issues in a 24/7 Network Operations Center.
  • Assisted in the implementation of new technologies, contributing to the modernization of company infrastructure.
  • Coordinated hardware installations, working closely with vendors to ensure seamless integration into existing systems.
  • Mitigated potential risks by performing vulnerability assessments and recommending appropriate countermeasures.
  • Enhanced overall network security by implementing intrusion detection systems and monitoring firewall activity.
  • Provided technical mentoring and guidance for junior technicians, helping them to develop their skills and understanding of the network environment.
  • Participated in Change Management Meetings discussing major changes related to Network Infrastructure.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Performed necessary maintenance to support network availability.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
  • Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
  • Worked with outside vendors for fiber installations and service.
  • Monitored network hardware operations to evaluate proper configuration.
  • Diagnosed and executed resolution for network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Designed and evaluated WAN and LAN connectivity technologies.

Education

Certificate Completion - Commercial Vehicle Driver

McCann School of Business & Technology
PA
08.2018

Skills

  • Network troubleshooting
  • Network device monitoring
  • Network access control
  • Wireless networking
  • IP addressing
  • Routing protocols
  • Troubleshooting
  • Switching technologies
  • Network monitoring
  • Network operations
  • VoIP
  • Field operations
  • Schedule coordination
  • Task delegation
  • Project monitoring
  • Location auditing
  • Safety and hazard management

Training

  • T1-OC192, E911, Ethernet, SS7, STP Signaling Network, Sonet
  • Wireless Network infrastructure, EVDO/CDMA, GSM, VoLTE, LTE 4G, 5G, DAS, Small Cell, Airscale, Alcatel-Lucent, Nortel/Ericsson
  • HLR (Home Location Registry)
  • DAP (Dispatch Application Program)
  • Peoplesoft Purchasing
  • Lucent ECP, TICLII, 5E Application
  • SUN Microsystems
  • Motorola AEMS CLI
  • RTT (Real Time Tool)
  • CSG (CARRIER SERVICE GATEWAY)
  • XPERCOM (XING) database
  • TCOS (Telco Circuit Inventory Database)
  • Business Objects
  • ACTERNA Remote Facility Tester
  • VSM Alert Navigator
  • Remedy Trouble Ticket System
  • Motorola CBSC/OMCR
  • Nortel BSM/MTX Application
  • Cisco Routers
  • Juniper Routers
  • Ciena 6500
  • CENX

EDUCATION & PROFESSIONAL TRAINING

  • Franklin Covey Presentation Advantage
  • NOC Certified Trainer
  • Ethernet Backhaul NOC for VZW
  • Testing Ethernet Circuits QT-600 with NetAnalyst NGT and JDSU Portables
  • VNT-NOC Data
  • Alcatel-Lucent LTE Solution OA&M & LE2.0
  • Alcatel-Lucent Fundamentals and Fault Isolation-Interconnecting Cisco Networking Devices (ICND1) (ICND2)
  • LTE Systems Techniques
  • LTE SAE Evolved Packet Core (EPC) Overview
  • NOC Consultancy for IP-BSC-DO
  • Juniper Networks NOC-IJS-JRE
  • P-MSC Basic Operations
  • CDMA EBSC Operations and Maintenance
  • CDMA Fault Management: Call Processing and Signal Flow
  • Trunk Traffic Engineering Fundamentals
  • CCMI Telco Interconnect & Access Course
  • Telecordia Technologies Network Fundamentals I Course
  • Motorola Radio Link Optimization Strategies Course
  • Motorola IDEN EBTS Installations Course, Systems, Overview Certifications

Timeline

Field Supervisor / Project Coordinator

Watch Hill Wireless
01.2025 - Current

CDL A OTR / Hazmat Driver

JB Hunt Transport
05.2019 - 10.2024

Network Operations Center Technician

Verizon Wireless
06.2005 - 01.2018

Certificate Completion - Commercial Vehicle Driver

McCann School of Business & Technology

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