Gsuite
Years of professional experience
David Osisek
Limerick,ME
Summary
Dynamic Field Services Supervisor with a proven track record at GWI, enhancing customer satisfaction and leading teams through complex projects. Expert in network systems installation, including Cisco, Meraki, and Fortinet. Adept at workforce management. Achieved a 0% fail rate in compliance activities, showcasing exceptional problem-solving and leadership skills.
Overview
15
15
5
5
Years of Industry experience
1
1
Language
Work History
Field Services Supervisor
GWI
04.2022 - Current
- Enhanced customer satisfaction through prompt responses to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Led my diverse team of technicians through complex projects, demonstrating adaptability under changing circumstances.
- Spearheaded process improvement initiatives to reduce service costs.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Trained and guided field operations personnel in cybersecurity fundamentals, fiber splicing, OTDR usage, fiber and copper installations, and data usage.
- Maintained professional customer interactions, consistently achieving quality and customer satisfaction goals.
- Provided critical support to front-line staff and collaborated with network teams, sales, directors, and CEO to establish priorities and meet deadlines.
- Managed overall functions, overseeing copper and fiber contractors for installation projects, and maintained inventory for field operations.
- Programmed, deployed, and maintained countless network configurations and topologies.
- Evaluate emerging networking technologies to identify potential improvements for current infrastructure.
- Initiated and maintain proper Dig Safe involvement and ticketing.
- Compiled data for management reports, supported budgetary needs, and ensured compliance with safety protocols and operating instructions.
- Enrolled my team in the Department of Transportation (DOT) program, ensuring all vehicles are safe and meet established standards.
- Achieved 0% fail rate in FMCSA USDOT compliance activities.
LEAD FIBER OPTIC SPLICER / TLW
ON TARGET
02.2020 - 04.2022
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Resolved, tested, and installed secure fiber optic systems for optimal functionality.
- Specialized in assessing and updating fiber optic cables, including establishing routine maintenance schedules.
- Conducted thorough testing of fiber optics, performing precise optical fiber splicing with fusion splicers.
- Achieved low loss splices through skilled cleaning techniques.
- Analyzed and documented fiber splice links, prepared test records, and regularly used OTDR, Power Meter, and Light Source equipment.
- Certified in utility pole climbing and aerial lift device operation.
- Stayed abreast of technological advancements through continuous education and training, with expert knowledge in OTDR and Fusion Splicer technologies.
Premier Field Services
Perspecta
02.2019 - 12.2019
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, Brocade, and conducted packet analysis.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Evaluated emerging networking technologies to identify potential improvements for current infrastructure.
- Independently installed, configured, serviced, repaired, and maintained fiber optics and information technology systems within stand-alone and client-server environments, including MS server, Defense Message Systems, and other authorized systems.
- Installed, configured, serviced, repaired, and maintained both hardware and software for network services, storage networking devices, and servers.
- Integrated multiple information systems in a networked environment, troubleshooting customer information system problems, performing necessary hardware upgrades, and conducting repairs to maintain mission capability.
- Installed and configured wireless hubs, routers, switches, and various transmission media, as well as server hardware and software, ensuring proper installation and configuration of workstation hardware and software for efficient network operation.
- Demonstrated expertise in Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).
Education
Master of Science - Information Technology - IT Security
American InterContinental University
Schaumburg, IL10.2024
Bachelor of Science - Information Technology - Software Analysis And Dev
American InterContinental University
Schaumburg, IL10.2023
Skills
- Customer Service Management
- Training and mentoring
- Managing service operations
- IT Asset Management
- Network Access Control
- Active Directory Management
- Linux System Administration
- Network Troubleshooting
- Endpoint Security
- Intrusion Detection
- IP Addressing and Subnetting
- Network configuration
- Operational Efficiency
Accomplishments
- Authored and published two books: one on Fiber Optics and the other on Debian-based Linux, demonstrating expertise and thought leadership in these technical fields.
- Used Google Sheets to develop inventory tracking spreadsheets that use API's to pull from several different sources of data.
Certification
EC-Council - Introduction to Cybersecurity - Nov 2023
FBA - Fiber OpTIC Path - Train The Trainer - Nov 2023
Software Development Certificate - Oct 2023
Google Cybersecurity Professional - July 2023
Fiber Optic Association - Certified Fiber Optic Specialist - Fiber to Prem/Home - July 2022
Fiber Optic Association - Certified Fiber Optic Specialist Splicing - Oct 2022
Fiber Optic Association - Certified Fiber Optic Technician - Dec 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
Jira
Workday
Microsoft Office
VSCode
Affiliations
- Fiber Optic Association
Quote
“From the battlefield to the server room, I’ve carried forward the values of discipline, precision, and resilience. In IT and networking, just as in service, every challenge is an opportunity to demonstrate dedication and expertise.”
David Osisek
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid time offFlexible work hoursInterests
Networking
Homesteading
Drones
3D Printing
Woodwork/Building
Timeline
Field Services Supervisor
GWI
04.2022 - Current
LEAD FIBER OPTIC SPLICER / TLW
ON TARGET
02.2020 - 04.2022
Premier Field Services
Perspecta
02.2019 - 12.2019
Master of Science - Information Technology - IT Security
American InterContinental University
Bachelor of Science - Information Technology - Software Analysis And Dev
American InterContinental University
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