Cierra Davis
Philadelphia,PA
Summary
Energetic Group Fitness Coach with nearly 10 years of experience curating seamless guest experiences across many industries, adept at maximizing productivity and efficiency in task completion. As a Philadelphian who thrives under pressure, my expertise is in client management, individual sales and sales leadership, and executive administration. Excel in communication, teamwork, and adaptability, ensuring exceptional client satisfaction and goal achievement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Group Fitness Coach
Solidcore
Philadelphia, USA
05.2024 - Current
- Created a welcoming and inclusive workout environment that maintains clients’ safety, sparking community among clients by building relationships.
- Consistently sought out feedback and learning opportunities, demonstrating an ability to quickly apply information learned.
- Monitored the safety of up to 17 clients during one session, adjusting exercise routines as needed to ensure continued improvement in physical mobility for new and experienced clients leading to desired health outcomes.
Studio Manager/Sales Associate
Orangetheory Fitness
Philadelphia, USA
07.2021 - Current
- Navigated client relations systems to manage client accounts, maintain client confidentiality, and provide accurate data/records for requests and submissions.
- Generated over 30% increase in recurring membership acquisition while reducing waste and developing new revenue strategies to align with member and sales targets.
- Demonstrated exceptional remote work capabilities, ensuring prompt email response to clients and staff, and driving business-success through calendar management and quality record-keeping.
Guest Services Associate
Movie Tavern
Flourtown, USA
07.2017 - 11.2019
- Demonstrated time-management and multi-tasking skills to manage seating arrangements and guest requests while creating a welcoming environment.
- Communicated across departments and cooperating with team members to complete up-to 50 guests orders within a limited deadline.
- Build rapport and connection with guests, anticipating their needs, and ensuring a seamless client experience leading to improved ratings.
Administrative Assistant
Kutztown University
Kutztown, USA
08.2015 - 05.2017
- Innovated new organizational methods to optimize student learning, collaboration, and resource navigation.
- Leveraged position as liaison between student and faculty to spearhead programs, strategies, and services to improve safety, learning environment, and student involvement.
- Used compassion, urgency, and attention to detail with callers and staff members, directing over 25 daily calls to Women’s Center, recording messages for executives, and managing calendar for office members.
Education
Bachelor of Arts - Sociology
Kutztown University
Kutztown, PASkills
- Data entry accuracy
- Remote communication
- Calendar management
- Employee training
- Recruitment strategies
- Workforce planning
- Account management
- Client account navigation
Certification
- Adult and Pediatric First Aid and CPR/AED, 03/01/24
- Certified Personal Trainer, 03/01/24
- [solidcore] Coach Certification, 05/01/24
Timeline
Group Fitness Coach
Solidcore
05.2024 - Current
Studio Manager/Sales Associate
Orangetheory Fitness
07.2021 - Current
Guest Services Associate
Movie Tavern
07.2017 - 11.2019
Administrative Assistant
Kutztown University
08.2015 - 05.2017
Bachelor of Arts - Sociology
Kutztown University