Cierra Demond
Flint,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Premier Family Medicine
11.2019 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Machine Operator
U.S Farathane
01.2018 - 08.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Production Worker
Groupo Antolin
04.2017 - 01.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Played key role in achieving production targets, consistently meeting daily quotas.
Customer Service Representative
Walmart
06.2015 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Northwestern High School
Flint, MI06.2014
Skills
HIPAA Compliance
Medical Terminology
Specimens collection and processing
Attention to Detail
Good Communication
Machinery Operation
Patient Assessments
Medical Records Management
EMR / EHR
Immunization Administration
Problem-solving abilities
Critical Thinking
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Premier Family Medicine
11.2019 - 03.2022
Machine Operator
U.S Farathane
01.2018 - 08.2019
Production Worker
Groupo Antolin
04.2017 - 01.2018
Customer Service Representative
Walmart
06.2015 - 02.2017
- CCMA - Certified Clinical Medical Assistant
High School Diploma -
Northwestern High School
Similar Profiles
Dominique HoaglandDominique Hoagland
Medical Assistant at Premier Family MedicineMedical Assistant at Premier Family Medicine
Raquel HartranftRaquel Hartranft
Clinic Manager at Premier Family MedicineClinic Manager at Premier Family Medicine
LAURA HARRISLAURA HARRIS
Clinical Lab Specialist at BioTek Labs/Premier Family MedicineClinical Lab Specialist at BioTek Labs/Premier Family Medicine