Cierra Dukes
Memphis,TN
Summary
Customer Service is not just a job, it's an attitude... so model the way!
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. With 10 years of experience stepping into roles and quickly making positive changes to drive company success.
Overview
14
14
years of professional experience
Work History
Machine Operator
International Paper
Olive Branch, MS
08.2023 - 01.2024
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Restaurant Manager
KFC
Memphis, Tennessee
06.2019 - 06.2022
- Trained employees on inventory practices, POS systems and product knowledge, contributing to 30% increase in customer satisfaction ratings
- Championed 100% guest satisfaction by providing excellent dining experience.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Data Entry Clerk
McKesson
Olive Branch, MS
11.2021 - 02.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed and updated account information in company computer system.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Restaurant Supervisor
Dixie Queen
Memphis, Tennessee
05.2010 - 11.2019
- Assessed employee's individual strengths and delivered mentoring to improve weak skill levels
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
Education
High School Diploma -
Melrose High School
Memphis, TNSome College (No Degree) - Business
Vatterott Career College
Memphis, TNSkills
- Food services management
- Staff supervision
- Process improvement
- Opening and closing procedures
- Food safety understanding
- Point of Sale (POS) system operations
- Data entry/Records keeping/Safe count
- Order Checking
- Damage Identification and Reporting
- Contents Verification
Timeline
Machine Operator
International Paper
08.2023 - 01.2024
Data Entry Clerk
McKesson
11.2021 - 02.2022
Restaurant Manager
KFC
06.2019 - 06.2022
Restaurant Supervisor
Dixie Queen
05.2010 - 11.2019
High School Diploma -
Melrose High School
Some College (No Degree) - Business
Vatterott Career College