Cierra Fortson
Eglin Afb,FL
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
10
10
years of professional experience
Work History
Liability Claims Adjuster
Maximus
09.2019 - 11.2023
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assessed complex claims and accurately determined value of damages.
- Created detailed assessments of damages to property and vehicles.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
Linguist
US Navy
02.2014 - 08.2017
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
- Reviewed work of other linguists for accuracy of content and quality of written expression.
- Handled electronic equipment designed to intercept foreign transmissions or broadcasts.
- Briefed supervisor regularly to strengthen awareness of project activities, help teams meet deadlines and coordinate strategies for dealing with unforeseen challenges.
- Mentored new staff on processes and procedures pertinent to tasks at hand to enhance project and program success.
Manager
Nike
10.2013 - 02.2014
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA07.2024
Skills
- Claims Evaluation
- Liability Determination
- Critical Thinking
- Claims Adjustment
- Report Writing
Timeline
Liability Claims Adjuster
Maximus
09.2019 - 11.2023
Linguist
US Navy
02.2014 - 08.2017
Manager
Nike
10.2013 - 02.2014
Bachelor of Science - Psychology
Liberty University
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