ANGELA HAWKINS
Summary
Ambitious and optimistic claims adjuster with articulate communication skills and knack for navigating complex situations to achieve successful outcomes. Known for enterprising approach to resolving claims efficiently while maintaining strong relationships with clients and colleagues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
GEICO
07.2023 - Current
- Investigated and evaluated insurance claims to determine coverage, liability
- Conducted interviews with policyholders, witnesses, and other relevant parties to gather information for claim assessment
- Analyzed documentation such as police reports
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Provided timely updates regarding pending matters to supervisors via verbal or written communication
- Developed relationships with key personnel at client companies to ensure a high level of customer satisfaction
- Assisted in developing strategies for resolving complex cases involving multiple parties
- Attended continuing education seminars to stay up-to-date on changes in laws affecting liability insurance claims handling practices
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Customer Service Representative
Humana
01.2021 - 07.2023
- Company Overview: US
- Complex benefit questions, resolving issues, and educating members
- Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
- Resolving customer complaints and pending customer grievances
- Decisions are typically focus on interpretation of area/department policy and methods for completing assignments
- Works within defined parameters to identify work expectations and quality standards
- US
Sales Representative
Cash Cow
12.2019 - 01.2021
- Company Overview: Monroe, LA
- Deliver outstanding customer service and expectations to our customers
- Knowledge to provide our customers the best products and services to meet their financial needs
- Inbound and outbound calls
- Monroe, LA
Assistant Manager
Advance America
03.2015 - 01.2019
- Company Overview: Bastrop, LA
- Assisting the manager, handling customer complaints, handling money, completing morning paperwork, completing end of the day paperwork, taking customer calls, making daily calls to customers, marketing, sending daily emails, scanning paperwork, copying daily paperwork
- Maintain excellent customer service
- Training new workers when needed
- Bastrop, LA
Account Specialist
iQor
07.2013 - 12.2015
- Company Overview: Plano, TX
- Responsible for a variety of different calls including handling inbound customer service calls
- Answering technical support inquiries via incoming calls, chat or email
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
- Performs other duties as assigned
- Plano, TX
Front Desk Receptionist
M&H Enterprises
06.2010 - 01.2013
- Company Overview: Bastrop, LA
- Managed and updated filing area, answered phones and directed as needed, coordinated and scheduled appointment, copy and scanned paperwork for contracts, provided excellent customer service while maintaining a busy office, used access to collect databases
- Bastrop, LA
Education
High school diploma -
Bastrop High School
Bastrop, LA05.2010
Skills
- Inventory
- Basic Math
- Math
- Training
- Management
- Sales
- Databases
- Computer Networking
- Claims investigation
- Liability analysis
- Customer service
- Coverage evaluation
- Problem-solving
- Attention to detail
- Multitasking and organization
- Critical thinking
- Active listening
- Verbal and written communication
- Claims processing
Certification
Adjuster License
Timeline
Liability Claims Adjuster
GEICO
07.2023 - Current
Customer Service Representative
Humana
01.2021 - 07.2023
Sales Representative
Cash Cow
12.2019 - 01.2021
Assistant Manager
Advance America
03.2015 - 01.2019
Account Specialist
iQor
07.2013 - 12.2015
Front Desk Receptionist
M&H Enterprises
06.2010 - 01.2013
High school diploma -
Bastrop High School