Cierra Francis
Decatur,GA
Summary
Experienced and dependable professional with a background in management, retail operations, customer service, call-center support, indoor garden retail, and healthcare administration. Skilled in leading teams, training employees, assisting customers, resolving concerns, managing daily operations, and maintaining accurate records. Strong communication, organization, and problem-solving abilities with the capacity to work independently in a remote environment. Seeking a work-from-home management, customer service, or administrative leadership position.
Overview
2
2
years of post-secondary education
Work History
Indoor Garden Customer Service Associate
Lowe's
- Current
- Assist customers with indoor gardening products, supplies, and general plant-care questions.
- Provide friendly, knowledgeable customer service while helping customers identify products that meet their needs.
- Maintain organized, clean, and well-stocked indoor garden displays and merchandise areas.
- Monitor product availability, assist with inventory tasks, and help maintain accurate product placement.
- Resolve customer concerns professionally and escalate issues when necessary.
- Collaborate with team members and other departments to support store operations and customer satisfaction.
- Follow company policies and safety procedures while completing daily responsibilities.
Production Manager
Value Village
- Coordinated daily production activities and supported efficient workflow.
- Organized tasks, assigned responsibilities, and helped meet operational goals.
- Supported team productivity and maintained an organized work environment.
- Addressed operational challenges and helped keep daily activities running smoothly.
Retail Assistant Manager
- Supported daily store operations and assisted with employee supervision.
- Trained team members and helped maintain customer service standards.
- Assisted with inventory, merchandising, and store organization.
- Resolved customer concerns and supported management with daily responsibilities.
Customer Service Representative
Bank of America
- Assisted customers with questions, account-related concerns, and service requests.
- Communicated professionally while resolving customer issues.
- Followed company procedures and maintained confidentiality when handling customer information.
- Supported positive customer experiences through effective problem-solving.
Customer Service Representative
UnitedHealthcare
- Assisted members with service inquiries and questions regarding healthcare benefits.
- Communicated information clearly and professionally.
- Maintained accurate documentation and followed established procedures.
- Handled sensitive information with discretion and professionalism.
Healthcare Administration
- Supported administrative tasks and organized records and documentation.
- Assisted with information management and routine office responsibilities.
- Maintained accuracy, confidentiality, and attention to detail.
- Communicated professionally with individuals regarding administrative needs.
Education
Associate of Science - Health Administration
Ultimate Medical Academy
Clearwater, FL 03.2020 - 06.2022
High School Diploma or Equivalent -
Skills
- Team Leadership and Employee Training
- Customer Service and Client Relations
- Indoor Garden and Retail Product Support
- Call-Center Operations
- Remote Work and Independent Task Management
- Administrative Support
- Microsoft Word, Excel, PowerPoint, and Outlook
- Problem-Solving and Conflict Resolution
- Scheduling and Organization
- Data Entry and Recordkeeping
- Time Management and Multitasking
- Quality Assurance and Attention to Detail
- Retail Operations and Team Coordination
- Product Knowledge and Customer Education
- Microsoft Word, Excel, PowerPoint, Outlook, data entry, email communication, digital recordkeeping, point-of-sale systems, inventory systems, and general computer operations
ADDITIONAL QUALIFICATIONS
Dependable, organized, adaptable, and capable of managing multiple responsibilities. Strong interpersonal skills, professional communication, and a commitment to providing excellent service while supporting team and organizational goals. Experienced in assisting customers, explaining products, resolving concerns, maintaining organized work areas, and collaborating effectively with team members.
Timeline
Associate of Science - Health Administration
Ultimate Medical Academy
03.2020 - 06.2022
Healthcare Administration
Customer Service Representative
UnitedHealthcare
Customer Service Representative
Bank of America
Retail Assistant Manager
Production Manager
Value Village
Indoor Garden Customer Service Associate
Lowe's
- Current