Cierra Frederick
Southfield,MI
Summary
Highly Dedicated Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Assistant
Henry Ford Go Health Urgent Care
10.2024 - Current
- Gathered client medical history, medication information, symptoms, and allergies to ensure comprehensive patient records.
- Escorted patients to exam rooms, addressed inquiries, and prepared for physician examinations to facilitate smooth patient flow.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Implemented process improvements that streamlined workflows, reducing wait times for patients significantly.
- Trained new staff on office procedures and electronic health record systems to promote operational efficiency.
- Managed medical records by filing, organizing, and scanning documents to maintain accurate and accessible patient information.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Premier Internist Doctors Office
09.2022 - 11.2024
- Administered medications and vaccines under physician supervision, adhering to safety protocols.
- Monitored patient vital signs and documented changes to facilitate timely clinical decisions by healthcare providers.
- Educated patients on treatment plans and preventive care options, improving understanding and adherence to prescribed therapies.
- Assisted with patient intake, ensuring accurate data entry and efficient workflow management.
- Coordinated appointment scheduling for multiple providers, optimizing patient flow and reducing wait times.
- Performed routine lab tests and procedures, maintaining high standards of accuracy and quality control.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Assistant
Detroit Metro Airport
02.2022 - 03.2024
- Coordinated scheduling and communication between airport departments to improve operational efficiency.
- Assisted in implementing customer service initiatives to enhance traveler satisfaction at key touchpoints.
- Maintained accurate records and documentation for compliance with airport regulations and procedures.
- Developed training materials for new staff to streamline onboarding and support team effectiveness.
- Led cross-functional meetings to identify process improvements and address operational challenges effectively.
Medical Assistant
Right Hand Med Urgent Care
03.2019 - 12.2022
- Assisted healthcare providers with patient examinations and medical procedures.
- Guided patients to room, recorded vital signs, and documented medical history for physician review, facilitating informed clinical decisions.
- Collaborated with healthcare team members to coordinate patient care and enhance overall treatment outcomes.
- Maintained accurate patient records in electronic health record systems.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Supervised daily operations of medical assistance team, ensuring efficient workflow management to support patient care.
Caregiver
Crystal Creek
01.2015 - 05.2018
- Provided compassionate care to residents, assisting with daily activities and ensuring comfort.
- Monitored and documented changes in residents' health conditions, reporting concerns promptly to medical staff.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Trained and mentored new caregivers, enhancing skills in best practices and company protocols for resident care.
- Led safety initiatives, conducting regular safety checks and implementing preventive measures to protect residents.
- Streamlined communication among caregivers, families, and healthcare providers, facilitating better service delivery.
Education
High School -
Inkster High School
Inkster, MI06-2013
Wayne State University
Detroit, MIOakland County Community College
Detroit, MISkills
- EKG
- OB/GYN procedures
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Data entry
- Phlebotomy
- Procedure assistance
- Electronic health records
- CPR
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Insurance verification
- Limited X-Rays
Certification
- BLS Certification
- CPR Certification
- X Ray Certification
Timeline
Medical Assistant
Henry Ford Go Health Urgent Care
10.2024 - Current
Medical Assistant
Premier Internist Doctors Office
09.2022 - 11.2024
Assistant
Detroit Metro Airport
02.2022 - 03.2024
Medical Assistant
Right Hand Med Urgent Care
03.2019 - 12.2022
Caregiver
Crystal Creek
01.2015 - 05.2018
High School -
Inkster High School
Wayne State University
Oakland County Community College