SHAKEILA WALKER
Charlotte,NC
Work Preference
Summary
Medical Assistant professional with Nursing Assistant experience seeks a position with a company that will allow me to utilize my skills, abilities and experience in Nursing, Phlebotomy and Customer Service.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Medical Assistant
Freedom Medical Clinic
Charlotte, NC
05.2023 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments effectively.
- Maintained accurate patient records using electronic health record systems.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients on treatment plans and preventive care practices.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
Phlebotomist
Continual Health Education And Training
Charlotte, US
03.2022 - 04.2022
- Collected blood samples using sterile techniques and equipment.
- Determined donor eligibility by conducting screenings, interviewing potential donors, and obtaining medical histories.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Educated patients about the blood donation process and its significance.
- Ensured compliance with health regulations and safety protocols.
- Adhered to HIPAA guidelines regarding patient privacy.
- Resolved unusual test orders by contacting physicians, nursing stations, or reference laboratories.
- Helped with office procedures by keeping track of patient flow, conducting phone screenings, and keeping track of sample drug lists.
- Moved to various sites to support clients in fulfilling their needs.
Dinning Associate
Compass Group
Huntersville, US
07.2019 - 08.2021
- Working assigned location to assist patients with everyday meals based on their meal plan.
- Prepared and served food promptly to enhance patient dining experience.
- Communicating with nurses to assist patients with any changes or updates in their diet plans.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Collaborated with kitchen staff to streamline meal delivery process.
- Maintained cleanliness of dining spaces, including tables and serving stations.
- Monitored and adjusted dietary restrictions and preferences for tailored patient service.
Certified Medical Assistant/CNA
LGC Hospitality
Charlotte, US
04.2019 - 08.2019
- Travel to locations where assistance was provided to work.
- Collected and recorded patient medical data, including blood pressure and weight, to ensure accurate health assessments.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
- Monitored inventory levels of medical supplies and ordered replenishments proactively to maintain adequate stock.
- Facilitated communication with patients to gather important information.
- Provided assistance to team members in completing tasks.
- Alerted [Job Title] to any unusual or urgent changes in patients' conditions or environments for timely intervention.
Customer Service Agent
Conduent Business Services LLC
Charlotte, US
12.2018 - 03.2019
- Collaborated with customers to identify requirements and resolve complaints.
- Entered customer information into customized system to document and organize client records.
- Managed over [20] calls per [hour] to address customer needs in fast-paced call center.
- Answered inquiries by confirming required information.
Certified Nursing Assistant
Echelon Care
Charlotte, US
03.2017 - 05.2018
- Met with a multidisciplinary healthcare team to discuss how regular testing and vitals assessments can help effectively manage patient conditions.
- Enhanced patient satisfaction by assisting with personal tasks like dressing and walking, fostering independence and comfort.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Recorded patient vitals to help track changes in health status. such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep [supervisor] informed of changes.
- Advocated for patient welfare, rights, and needs, ensuring their voices were heard in care decisions.
- Assisted with daily living activities and coordinated and ensured a safe patient living environment.
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Obtained and recorded vital signs to support patient monitoring efforts. patient vital signs on a [Timeframe] basis.
- Was a constant advocate for the welfare, rights, and needs of patients.
- Supported patients with daily activities to promote their independence and well-being. their daily needs, such as feeding and bathing.
Certified Nursing Assistant
Ranson Ridge Assisted Living & Memory Care
Huntersville, US
03.2016 - 01.2017
- Followed all company policies and provided hands-on nursing care to patients under the supervision of an RN.
- Provided high-quality, efficient care to Dementia and Alzheimer's patients in Assistant Living facilities, ensuring that all of their needs were met.
- Assisted with daily living activities, including personal hygiene, feeding, and ambulation, ensuring all patient needs were met in [Type] facility.
- Conducted patient assessments, documented vital signs, and alerted supervisors to any changes.
- Cared for an average of eight patients per hour.
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety.
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tables or equipment.
- Provided care for eight patients each hour in a fast-paced environment.
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
- Supported residents with personal hygiene, feeding, and ambulation.
Education
Phlebotomy -
Continual Health, Education & Training
02.2022 - 02.2022
Dioloma - Medical Assistant
Brightwood College
Charlotte, NC 08.2015 - 06.2016
Certified Nursing Assistant - Certification -
Heart Health Academy
Charlotte, NC 03.2010 - 03.2010
High School -
West Mecklenburg High School
Charlotte, NC 08.1999 - 06.2002
Skills
- Phlebotomy
- Venipuncture
- Specimen collection
- Blood sample collection
- Patient care techniques
- Patient Assessments
- Basic EKG knowledge
- EKG
- Medical terminology
- Medical terminology knowledge
- Electronic charting
- HIPAA compliance
- OSHA regulations
- Emergency response
- Acute care
- Clinical settings
- Fluid management
- Setting appointments
- Hands-on training
- Patient support
Timeline
Medical Assistant
Freedom Medical Clinic
05.2023 - Current
Phlebotomist
Continual Health Education And Training
03.2022 - 04.2022
Phlebotomy -
Continual Health, Education & Training
02.2022 - 02.2022
Dinning Associate
Compass Group
07.2019 - 08.2021
Certified Medical Assistant/CNA
LGC Hospitality
04.2019 - 08.2019
Customer Service Agent
Conduent Business Services LLC
12.2018 - 03.2019
Certified Nursing Assistant
Echelon Care
03.2017 - 05.2018
Certified Nursing Assistant
Ranson Ridge Assisted Living & Memory Care
03.2016 - 01.2017
Dioloma - Medical Assistant
Brightwood College
08.2015 - 06.2016
Certified Nursing Assistant - Certification -
Heart Health Academy
03.2010 - 03.2010
High School -
West Mecklenburg High School
08.1999 - 06.2002