Strong expertise in investigating, problem solving, and performance enhancement. Excellent communication skills, attention to detail, and commitment to providing quality work ethics
Overview
5
5
years of professional experience
Work History
Para Transit Driver
TransDev
Las Vegas, NV
10.2025 - Current
Provides safe door to door transportation for seniors and individuals with disabilities
Operate specially equipped vehicles, assist with boarding/deboarding, secure mobility devices such as wheelchairs/scooter), and provide courteous service.
Child Protective Service Investigator
Clark County Family Services
Las Vegas, NV
06.2025 - 09.2025
Perform a variety of professional case work duties for Clark County Family Service
Investigate cases of abuse and neglect assess child safety
Interviewing children and adults
Perform various assessments, implements treatment and behavioral plans
Customer Experience Consultant
CarMax Auto Super Store
Henderson, NV
12.2023 - 08.2024
Assist customers with a seamless car buying experience
Assist customer with alternative shipping and delivery options
Passenger Service Supervisor
Unifi Aviation Service
Las Vegas, NV
05.2022 - 10.2023
Supervised and trained customer service representatives while overseeing daily operations
Improved service delivery through coaching, scheduling, and process enhancements
Handled escalated passenger issues and ensured smooth airport operations
Responded to customer inquiries and improved satisfaction through timely service
Office Assistant I
Sacramento County Animal Care & Regulations
Sacramento, CA
01.2021 - 05.2022
Managed and trained staff while distributing tasks to maintain operational efficiency
Responded to customer inquiries and improved satisfaction through timely service
Maintained adoption, licensing, and citation records ensuring regulatory compliance
Scheduled survives and appointments and coordinated office workflows