Sialavai Tuinei
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Para Transit Driver
Tango Car, LLC
12.2023 - Current
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Maintained clean and neat shuttle for passenger comfort.
- Followed company policies and procedures and maintained compliance with standards.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Deposit Services Representative
Foundever
09.2023 - 11.2023
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
Intake Coordinator
Alorica
08.2015 - 06.2023
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate and up-to-date client records.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Kept high average of performance evaluations.
- Intake of medical faxes from Medicaid and Medicare members.
- Sorting and labeling of faxes received.
- Prior authorizations per fax received from doctors offices as well as hospitals.
Education
GED -
Serramonte GED Center
Daly City06.2001
Skills
- Customer Service 10 years
- Account updating
- Data Entry
- Paperwork Processing
- Computer Proficiency
- Problem-solving abilities
- Microsoft Outlook
- Active Listening
- Microsoft Excel
- Multi-line phone talent
- Prioritization
- Call center experience
- Payment Processing
Timeline
Para Transit Driver
Tango Car, LLC
12.2023 - Current
Deposit Services Representative
Foundever
09.2023 - 11.2023
Intake Coordinator
Alorica
08.2015 - 06.2023
GED -
Serramonte GED Center
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