Tanya Longoria
San Jose,CA
Summary
Dynamic, results-oriented professional with extensive experience in customer service, leveraging skills acquired in various service-oriented roles. Proven ability to understand and address client needs, ensuring satisfaction and fostering long-term relationships. Committed to enhancing operational efficiency and delivering exceptional support, contributing to team success and organizational goals. Eager to bring a strong work ethic and a customer-centric approach to new challenges.
Overview
15
15
years of professional experience
Work History
Para Transit Driver
Transdev Transportation
07.2025 - 04.2026
- Maintained accurate logs of daily trips, including passenger counts and vehicle conditions.
- Conducted pre-trip inspections to verify vehicle readiness and compliance with safety standards.
- Implemented feedback mechanisms to improve service quality and address passenger concerns effectively.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
Paratransit Driver
MV Transportation, Inc.
10.2018 - 06.2025
- Greet passengers and assist with safety belts, lap belts to securing mobility devices.
- Transported passengers in Santa Clara County.
- Communication with dispatch providing updates such only deemed when necessary. ie: client welfare, mobility devices and route changes.
- Utilized lifts and ramps keeping safety in mind for driver and passenger.
- Completion ov Vehicle inspection checklist at the beginning and end of shift.
- Customer service awards, Safety Award
Jewelry Sales Clerk
Macy's Dep't Store
01.2017 - 09.2018
- Processed customer payments through POS. cash, credit/debit cards and personal checks. Open and closing procedures such as balancing registers and night deposits.
- Under the supervision and direction of the dept manager, it was explained how a collection ought to be displayed such as location and highlighting statement pieces.
- Guidelines for loss-prevention is a standard practice as a dept.; handling and securing display cases; checking for weak and faulty locks; reporting to loss prevention including HR.
- Provided information to customers on upcoming promotions and store events.
- Attended weekly and monthly meetings.
- Maintaining stock room in a neat, organized manner for easy accessibility.
- Customer online and in-person order fulfillments, on-site watch Re-sizing, new accounts.
HR Administrative Assistant 2
Macys Department Store
10.2016 - 01.2017
- Greet staff.
- Assisted in responding to new applicants and setting appointments, on-boarding new-hires.
- Employee confidentiality.
- Assist in any sales floor promo events that included games and prizes.
- Checking all registers and preparing for bank deposits from the night before.
- Prepare daily bank deposits and daily cash fulfillment for all registers.
- Run a daily count/inventory of cash in vault. Cash Office
- Report and document any maintenance order assigned logs sheets.
Transportation Dispatcher
Outreach ParaTransit
03.2011 - 04.2012
- Answered incoming calls at a high-volume Call Center from Pre-screened clients.
- booked same-day rides, ETA's, phone assist drivers with client location.
- Monitoring all vehicles with any delays that may in case be an ADA violation.
- Report to shift supervisor for solutions to routes, client complaints.
- Keep incident report logs of important data when an incident occurs while on board a transit vehicle.
Education
Associate of Arts - Business Administration
Heald Business College
San Jose, CA06-1994
High School Diploma -
Silver Creek High School
San Jose, CA06-1990
Skills
- Customer Service
- Multitasking and Prioritization
- Vehicle Safety and Maintenance
- 30 Wpm Typing speed
- Bilingual
- Wheelchair securement
- Traffic laws compliance
- Safe driving practices
- Clean driving record
- Mobility support
- Accident prevention
- Confidentiality adherence
Education and Training
other,other
Languages
Spanish
Native or Bilingual
Timeline
Para Transit Driver
Transdev Transportation
07.2025 - 04.2026
Paratransit Driver
MV Transportation, Inc.
10.2018 - 06.2025
Jewelry Sales Clerk
Macy's Dep't Store
01.2017 - 09.2018
HR Administrative Assistant 2
Macys Department Store
10.2016 - 01.2017
Transportation Dispatcher
Outreach ParaTransit
03.2011 - 04.2012
High School Diploma -
Silver Creek High School
Associate of Arts - Business Administration
Heald Business College