Cierra Gray
Monroe County Department of Human Services
Rochester,NY
9
years of professional experience
Compassionate and dedicated professional with strong communication, interpersonal, organizational, and teamwork skills. Experienced in building positive relationships, managing multiple priorities, and adapting to changing needs in fast-paced environments. A quick learner who approaches new challenges with flexibility, professionalism, and a strong commitment to doing quality work. Known for being dependable, collaborative, and supportive while maintaining a strong work ethic and attention to detail. Eager to bring these strengths to a human services, outreach, program coordination, or team leadership role.
Work History
Senior Youth Detention Worker
3 Years- Supervised staff and youth, fostering a safe and supportive environment in the facility.
- Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
- Documented daily activities to ensure compliance and accountability.
- Monitored detainees to ensure adherence to regulations and safety protocols, promoting positive behavior standards.
- Experience managing group disturbances- providing me with skill to control chaos in a chaotic environment.
- Ability to master detention center security and personal security.
- Experience managing group disturbances - providing me with skill to control chaos in a chaotic environment.
- Implemented behavior modification programs, enhancing rehabilitation and support for youth in detention.
- Performed administrative tasks such as filing paperwork and updating records.
- Skilled in adaptation to mental health.
Marketing Specialist
2 Months- Developed marketing strategies for existing products, services and new product launches.
- Organized promotional events to increase brand awareness and customer engagement.
- Evaluated digital presence by product, service or brand to help define digital strategies.
Sales Specialist
1 Year 9 Months- Promoted customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Resolved product and consumer complaints using strong communication skills to enhance customer experience.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upholding quality control policies and procedures contributed to improved customer satisfaction.
Patient Care Technician
6 Months- Documented patient intake and dietary requirements while assisting with feeding and monitoring to ensure comprehensive patient care.
- Monitored patient therapy responses and reported concerns to supervisor to facilitate timely interventions.
- Performed a variety of delegated basic patient care services to support nursing functions and enhance daily living activities.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Sandwich Artisan
1 Year 7 Months- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Delivered superior customer service focused on quality and meeting customer needs.
Cashier
2 Years 1 Month- Completed daily recovery tasks to maintain cleanliness and organization, ensuring optimal shopping experience.
- Assisted customers in locating products, responding to inquiries, and providing tailored product recommendations.
- Provided exceptional customer service through active listening and engagement, enhancing overall customer satisfaction.
Education
High School Diploma
Some College (No Degree) - Biology
A.S - Human services
Skills
Crisis Intervention
Crisis Management
Behavioral intervention
Problem-Solving
Critical Thinking
Organizational skills
Technologically Savvy
Customer Service
Conflict resolution
Detail-Oriented
Timeline
Senior Youth Detention Worker
Monroe County Department of Human Services
10.2023 - CurrentRead More
Marketing Specialist
Sutherland Global
08.2023 - 10.2023Read More
Sales Specialist
Spectrum
10.2021 - 07.2023Read More
Patient Care Technician
Venture Forthe
03.2021 - 09.2021Read More
Sandwich Artisan
Subway
07.2019 - 02.2021Read More
Cashier
Wegmans
07.2017 - 08.2019Read More
Eastridge Senior High School
High School Diploma
Read More
Virginia State University
Some College (No Degree) from Biology
Read More
Monroe Community College
A.S from Human services
Read More
Section name
Human services A.S
Trainings
- Diversity equity and inclusion leadership training
- Mental health first aid
- Supervision of youth and professionalism, instructed proximity and positioning while supervising youth based on care plans implemented to better serve the youth.
- Facility and personnel searching procedures.
- Assisted in transitioning into a new facility while utilizing full shift simulations.
- Fire safety
- Movement logistics and Hallway control protocol
- Delegated to inform and teach workers on the rights of adolescent offenders