Kevonte Dinham
Rochester,NY
Summary
Dynamic and empathetic professional with extensive experience at Monroe County Children's Detention Center, skilled in crisis intervention and conflict resolution. Proven ability to enhance safety and efficiency in high-pressure environments while fostering teamwork and maintaining accurate documentation. CPR certified, with strong interpersonal skills and a commitment to client well-being.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Detention Worker
Monroe County Children's Detention Center
Rush, New York
05.2025 - Current
- Conducted regular inspections of cells and common areas for contraband.
- Responded promptly to emergencies, following established protocols for crisis situations.
- Documented incidents and maintained accurate records of daily activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Supervisor
Open Door Mission
Rochester, NY
01.2024 - Current
- Managed daily operations of homeless shelter facility and staff activities.
- Organized intake process for new residents and coordinated support services.
- Developed and implemented policies to enhance shelter safety and efficiency.
- Trained staff on crisis intervention techniques and conflict resolution strategies.
- Established relationships with local businesses and organizations who provide donations or sponsor special events benefiting homeless individuals served by the shelter.
- Monitored inventory levels of food, clothing, toiletries, and medical supplies, ensuring that adequate stock is available at all times.
Counselor Aide
Pathways Of Helio Health
Rochester, New York
04.2023 - 03.2025
- Assisted clients in developing coping strategies for substance use challenges.
- Documented client progress and interactions in electronic health records system.
- Collaborated with counselors to create individualized treatment plans for clients.
- Ensured compliance with applicable laws and regulations regarding chemical dependency counseling services.
- Provided crisis intervention services when needed by responding quickly and calmly during difficult situations.
Direct Support Professional
Catholic Charities Family and Community Services
Rochester, NY
03.2023 - 08.2023
- Maintained a clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Followed the care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with the planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands, and social activities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Direct Support Professional
People's Independence
Rochester, NY
10.2020 - 02.2023
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Seafood Customer Service
Wegmans
Rochester, NY
11.2018 - 01.2021
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Sorting, butchering, cleaning, weighing, cutting, filleting, trimming, inspecting, and boxing various seafood products.
- Labeling, dating and storing products accordingly to ensure proper food safety and temperature.
Education
High School Diploma -
East High School
Rochester, NY06.2018
Skills
- Crisis intervention
- Policy development
- Incident documentation
- Regulatory compliance
- Interpersonal skills
- Critical thinking
- Empathy
- Leadership skills
Certification
Security Guard Training, 8 Hour Training Course
References
References available upon request.
Timeline
Youth Detention Worker
Monroe County Children's Detention Center
05.2025 - Current
Supervisor
Open Door Mission
01.2024 - Current
Counselor Aide
Pathways Of Helio Health
04.2023 - 03.2025
Direct Support Professional
Catholic Charities Family and Community Services
03.2023 - 08.2023
Direct Support Professional
People's Independence
10.2020 - 02.2023
Seafood Customer Service
Wegmans
11.2018 - 01.2021
High School Diploma -
East High School
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