Cierra Hall
Baltimore,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Call Center Supervisor
Cennox
03.2022 - Current
- Trained team members on performance metrics and consumer behavior identification.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
Shift Manager/Key Holder
Green Turtle Bar And Grill
03.2020 - Current
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Invited customers to participate in store activities and special events.
- Developed good working relationships with store leadership and sales personnel.
- Organized and updated schedules to optimize coverage for expected customer demands.
Finance Manager
Dave and Buster's
11.2017 - 03.2020
- Analyzed sales activity to identify and correct cost errors or price discrepancies.
- Analyzed financial data to determine efficient use of resources.
- Calculated and prepared checks for utilities, taxes and other payments.
- Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Managed relationships with tax authorities, bankers and auditors.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Bartender Supervisor
Dave & Buster's
11.2017 - 03.2020
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Education
GED -
CCBC Essex
Baltimore, MD02.2012
Skills
- Cash Handling and Reconciliation
- Reporting and Performance Analysis
- Financial Forecasting
- Retail Operations
- Team Building and Motivation
- Microsoft Office
- Customer Service Management
- Scheduling and Time-Tracking
Timeline
Call Center Supervisor
Cennox
03.2022 - Current
Shift Manager/Key Holder
Green Turtle Bar And Grill
03.2020 - Current
Finance Manager
Dave and Buster's
11.2017 - 03.2020
Bartender Supervisor
Dave & Buster's
11.2017 - 03.2020
GED -
CCBC Essex