Rebert JP Pierre Jr.
Apopka,FL
Summary
Highly adaptable and passionate team leader with over 8 years of fast-paced experience, seeking a full-time position to contribute strong mechanical skills, physical stamina, and dependable work ethic. Excels at staff management, sales expertise, customer service, mechanical repair, and is willing to learn new skills. Demonstrates proficiency in hand and power tool operation, cash handling, inventory stocking, troubleshooting, and clear communication with a proven ability to work independently and as part of a team.
Overview
10
10
years of professional experience
Work History
Call Center Supervisor
IntouchCX
03.2023 - 01.2026
- Trained and mentored new agents on company protocols and effective communication strategies.
- Supervised daily operations to ensure optimal team performance and customer satisfaction.
- Developed and implemented process improvements to enhance call handling efficiency.
- Monitored key performance indicators, identifying trends to drive team development initiatives.
- Resolved escalated customer issues by applying conflict resolution skills and problem-solving techniques.
- Collaborated with management to align team goals with organizational objectives and service standards.
Retail Sales Associate
Nike
06.2022 - 10.2023
- Ensured a comprehensive understanding of footwear, apparel, and accessories to assist customers effectively.
- Maintained knowledge of various store departments, operated cash registers, performed shipping and receiving duties, stocked the floor, and executed cleaning tasks.
- Contributed to the enhancement of the store's visual displays.
- Inventory management
Call Center Representative
Concentrix
12.2022 - 03.2023
- Answer phone calls from customers, prospects or other callers regarding various products or services offered
- Provide information to customers about their accounts, credit cards, etc.
- Maintain records for all transactions made
- Assist in correcting billing concerns
- Deliver expert customer service
Pressure Washer
Gee’s Gutters
06.2019 - 12.2022
- Managed calendars, scheduled appointments, and arranged meetings and conferences
- Prepared and distributed reports, presentations, and other materials
- Handled confidential documents and maintained their proper organization
- Coordinated travel arrangements and accommodations for executives and guests
Facilities Maintenance Lead
TopGolf Orlando
10.2017 - 12.2021
- Carried out building updates, including painting and fixture replacements.
- Responded quickly to emergency requests, demonstrating efficiency.
- Monitored and ordered supplies to ensure seamless operations.
- Led a team in maintaining facility cleanliness and functionality.
- Utilized mechanical skills for equipment repair and maintenance.
- Implemented effective groundskeeping and landscaping practices.
Retail Sales Associate
DTLR
12.2015 - 10.2017
- Demonstrated excellent customer service and sales expertise.
- Operated cash registers and handled financial transactions accurately.
- Maintained organized and visually appealing product display
- Managed pricing, tagging, and store inventory.
Education
No Degree -
Valencia College
Orlando, FLHigh School Diploma -
Maynard Evans High School
Orlando, FL05.2013
Skills
Adaptability
Languages
Haitian Creole
Native or Bilingual
Timeline
Call Center Supervisor
IntouchCX
03.2023 - 01.2026
Call Center Representative
Concentrix
12.2022 - 03.2023
Retail Sales Associate
Nike
06.2022 - 10.2023
Pressure Washer
Gee’s Gutters
06.2019 - 12.2022
Facilities Maintenance Lead
TopGolf Orlando
10.2017 - 12.2021
Retail Sales Associate
DTLR
12.2015 - 10.2017
No Degree -
Valencia College
High School Diploma -
Maynard Evans High School