Cierra Harvey
Jefferson
Summary
Seasoned Correctional Officer with notable experience in managing inmate populations, enforcing facility policies and ensuring public safety. Skilled in crisis management, conflict resolution and communication. Built strong rapport with inmates to foster safe environment while consistently maintaining facility security. Previous work has positively impacted overall efficiency and safety within correctional facilities. Organized Records Officer while at Cass County Sheriff's Office known for high productivity and efficient task completion. Specialize in digital records management, data privacy compliance, and information retrieval systems. Excel in time management, problem-solving, and adaptability to rapidly changing environments. Committed to maintaining accurate and accessible records with integrity and confidentiality.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Correctional Officer
FCI TEXARKANA
South Texarkana
08.2023 - Current
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks and monitored behavior in housing units.
- Responded to emergencies and managed crisis situations effectively.
- Maintained accurate records of inmate movements and incidents.
- Participated in training programs for new correctional staff members.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Performed security checks on visitors entering the facility.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- During my employment, I was appointed to a de-escalation instructor position for incoming staff, as well as for already employed staff.
Jailer
Cass County Detention Center
Linden
06.2021 - 08.2023
- Trained new hires in proper techniques for interacting with prisoners, trained them in operational procedures, and safety protocols.
- Provided basic medical care and monitored health of inmates as necessary.
- Participated in regular meetings with supervisors to discuss progress updates.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
- Collaborated with mental health professionals on strategies for managing aggressive behavior among prisoners.
- Coordinated with outside agencies regarding housing arrangements for released inmates.
- Collaborated with law enforcement to facilitate inmate transfers and court appearances.
- Facilitated communication between inmates and their families through phone calls or visits.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Monitored security cameras to ensure safety of inmates and personnel.
- Managed records related to prisoner files, disciplinary actions, releases and transfers.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Issued clothing, bedding, and other authorized items to inmates.
- I received a state of Texas TCOLE jailers license during the year 2022.
Customer Service Specialist
Phillips 66
Linden
10.2016 - 08.2023
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
- Assisted customers with inquiries about products and services.
- Trained new staff on customer service best practices and tools.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Answered incoming customer inquiries regarding product and service information.
- I prepared meals by order, took inventory of cooking products such as produce, meats, and side items, ordered from vendors as needed, and weighed out items for meal preparation.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Obtaining a food handler's license was a condition of employment; although my license is now expired, I did obtain it while employed.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Efficiently use Word and Excel while placing orders needed for the store.
Correctional Officer
TDCJ Telford Unit
New Boston
10.2019 - 05.2021
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Enforced behavior management protocols and drafted incident reports for infractions.
- Applied non-violent response tools and physical restraint during problematic situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted headcounts to ensure that all inmates were accounted for.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
Education
High school diploma or equivalent - Texarkana, TX
CATS Christian
Texarkana, TX05.2018
Some College (No Degree) - Health Science, Criminal Justice
Texarkana College
South Texarkana, TXSkills
- Crisis management
- Security monitoring
- Inmate supervision
- Record keeping
- De-escalation techniques
- Policy enforcement
- Emergency response
- Conflict resolution
- Communication skills
- Team training
- Radio communication
- Trained in defensive tactics
- Documentation accuracy
- Attention to detail
Certification
Correctional Officer's Certificate, TDCJ, 2021
Training
Studied for a minor in Criminal Justice and a Major in Health Science, Texarkana College, 2021-Present
Affiliations
De-escalation Instructor
Timeline
Correctional Officer
FCI TEXARKANA
08.2023 - Current
Jailer
Cass County Detention Center
06.2021 - 08.2023
Correctional Officer
TDCJ Telford Unit
10.2019 - 05.2021
Customer Service Specialist
Phillips 66
10.2016 - 08.2023
High school diploma or equivalent - Texarkana, TX
CATS Christian
Some College (No Degree) - Health Science, Criminal Justice
Texarkana College