Cierra Herstrom
Calumet
Summary
Professional and dedicated to helping people recover from addiction. Demonstrates strong attention to detail and organizational skills. Expertise in maintaining confidentiality and facilitating effective communication to support sensitive client interactions.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
Phoenix House, Inc.
01.2022 - Current
- Conduct client intake procedures for individuals entering residential substance use treatment.
- Coordinate administrative functions and provide direct support to the Executive Director.
- Facilitate and organize staff meetings, ensuring effective communication.
- Maintain strict compliance with HIPAA and 42 CFR Part 2 confidentiality regulations.
- Process insurance authorizations through the PIHP billing system.
- Administer drug testing for treatment court participants and residential treatment clients.
- Maintain accurate client records and documentation while ensuring confidentiality and regulatory compliance.
- Serve as a point of contact for clients, staff, referral sources, and community partners.
- Assist with NorthCare Network and CARF audits.
- Support daily operations of a residential treatment facility serving men with substance use disorders.
Education
Master of Science - Social Work
Capella University
Bachelor of Science - English
Northern Michigan University
Marquette, MI05-2021
Skills
- Thorough understanding of the recovery process and challenges associated with substance use disorders
- Ability to maintain assertiveness and hold clients accountable while also being empathetic and understanding to the complicated nature of addiction
- Strong attention to detail and accuracy in documentation and compliance requirements
- Skilled in managing sensitive and confidential information
- Highly organized with the ability to prioritize multiple responsibilities in fast-paced environments
- Proficient with computer systems, electronic records, and insurance authorization platforms
Timeline
Administrative Coordinator
Phoenix House, Inc.
01.2022 - Current
Master of Science - Social Work
Capella University
Bachelor of Science - English
Northern Michigan University