Cresensia Allen
Antioch,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IHSS SocialWorker
Social Staffing- East County Employment and Human Services
Antioch, CA
11.2025 - Current
- Analyzed client situations through assessments to determine necessary social services and recommend suitable resources.
- Engaged with clients and community partners to create customized service plans, ensuring alignment with individual goals and resources.
- Assessed and addressed urgent needs of at-risk populations through effective crisis intervention strategies.
- Streamlined referral processes for mental health services, housing assistance, and employment programs to improve client support.
- Enhanced documentation processes for clients, ensuring all records are accurate and up-to-date with regulatory requirements.
- Facilitated discussions with clients and their families to identify challenges and develop tailored service solutions.
- Established and maintained ongoing communication with clients through scheduled calls and home visits.
- Facilitated access to vital resources by conducting thorough evaluations of clients' living situations during home visits.
- Supported clients in understanding and utilizing available social services, specifically in housing and healthcare sectors.
HOS /Mental Health Rehabilitation Specialist
T&T House of Champions
Oakland, CA
10.2023 - Current
- Developed individualized treatment plans for clients in accordance with their needs and preferences.
- Monitored client progress through regular reviews, evaluations, and reports.
- Provided guidance and support to help clients adjust to lifestyle changes associated with disability.
- Collaborated with other healthcare professionals to coordinate services for clients.
- Facilitated group therapy sessions focused on helping individuals cope with physical or mental impairments.
- Created detailed records of patient health information including diagnosis, treatment plans, outcomes.
- Encouraged positive behavior change by developing goals and objectives for each client.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
Supervisor
Transition to Independence
Martinez, CA
02.2019 - 05.2024
- Empowered individuals with dual diagnosis to lead self-determined lives at home, work, and in the community
- Guided in making appointments and scheduling transportation
- Coordinated care plans through family and provider meetings
- Scheduled and organized tasks to maintain quality standards
- Maintained high standards of client satisfaction
- Addressed inquiries regarding services offered
- Prioritized clients’ needs consistently
- Consistently resolved issues under high-pressure conditions
Supervisor
Seven Tepees Youth Program
San Francisco, CA
02.2020 - 04.2023
- Coordinated resident attendance at various commitments
- Provided assistance in ADLs and medication administration
- Organized and maintained accurate group schedules on a weekly basis
- Implemented timely training initiatives for staff to address areas needing improvement
- Oversaw staff development to achieve consistent adherence to established protocols
- Maintained inventory stock levels for medical supplies
- Provided updates in weekly team meetings
- Streamlined employee attendance tracking
Supervisor
Thrive Support Services, Inc.
Martinez, CA
06.2019 - 11.2020
- Hiring / separation process
- Payroll
- Weekly scheduling
- Patient chart audits
- Hands on training with staff to ensure all deficiencies are corrected in a timely manor
- Knowledge of available resources
- Meet and greets with potential candidates
- Assessed potential consumers for intake and match with the appropriate caregiver
- Assessed for specific disabilities as well as individuals with dual diagnosis
- Provide excellent client care and customer service
- Answer and screen high volume of inbound phone calls
- Provide information and answers to service and product inquiries
- Accurately complete client transactions
- Manage appointments (scheduling, moving, and canceling appointments)
- Manage multiple responsibilities while maintaining composure, always keeping clients priority
- Perform opening and closing duties
- Ability to problem solve in a fast-paced environment
- Other projects and responsibilities assigned by manager
Supervisor
Browning House
Concord, CA
06.2015 - 02.2019
- Collaborated on developing individualized client care plans
- Authored progress and evaluation reports
- Cooperated with substance abuse counselors to support youth rehabilitation
- Conducted ongoing assessments of client needs and support options
- Evaluated potential consumers for intake
- Conducted assessments on dual diagnosis cases
- Consistently prioritized client needs amidst diverse responsibilities
Program Manager
Nerika House
Concord, CA
01.2012 - 06.2015
- Directly supervised 16+ staff members to provide quality and ensure organizational success
- Provide excellent client care and customer service
- Answer and screen high volume of inbound phone calls
- Provide information and answers to service and product inquiries
- Accurately complete client transactions
- Manage appointments (scheduling, moving, and canceling appointments)
- Trained new staff making sure they demonstrated the ability to meet compliance and standard levels
- Managing the cleanliness and upkeep of clinical facility ensuring that medical and janitorial supplies were inventoried and stocked to required levels
- Conducted weekly staff meetings to include discussion of safety standards, projects, and updates
- Completed evaluations for individuals with disabilities as well as individuals with dual diagnosis for the intake process in to the program
- Weekly Audits of all medication log and resident charts to ensure accuracy
Residential Youth Counselor
Angel's Group Home
Walnut Creek, CA
12.2008 - 01.2012
- Conducted intakes and assessments of youth to determine their needs.
- Provided individual, group, and family counseling sessions to address mental health issues.
- Organized recreational activities for youth to foster socialization and positive development.
- Monitored the behavior of youth in residential setting to ensure safety.
- Maintained accurate records of all interventions provided for documentation purposes.
- Educated families on how to support their children through challenging times.
- Assisted with crisis intervention when needed by de-escalating situations using appropriate techniques.
- Provided guidance and support on topics related to daily living skills such as budgeting, nutrition, hygiene.
- Participated in team meetings with multidisciplinary staff members to discuss progress of cases.
Education
Associate of Arts - Social Sciences
Carrington College California - Sacramento
Sacramento, CA10.2012
General Education Diploma -
Prospects High School
Antioch, CA01.2003
Skills
- Analyzed expenditure trends to identify opportunities for enhancing financial efficiency
- Analyzed project timelines and established effective time management practices to support successful milestone completion
- Implemented and oversaw strategies aimed at increasing social integration and supporting the overall well-being of individuals with developmental disabilities
- Achieved significant improvements in client well-being through the development of tailored residential treatment plans Fostered effective collaboration among treatment teams to optimize service delivery Adapted treatment plans based on evaluations to meet diverse client needs
- Managed program efforts to uphold compliance standards while cultivating robust relationships with key stakeholders
- Spearheaded initiatives to promote interdepartmental synergy, driving alignment with overarching project strategies
- Designed and delivered training sessions on cultural sensitivity, fostering an inclusive environment and enhancing interpersonal relationships among team members
- Formulated and applied reinforcement strategies to build team cohesion and promote advantageous behaviors among team members
- Applied trauma-informed techniques to ensure client safety and provide comprehensive support during therapeutic interactions
- Achieved improved recovery rates for individuals confronting substance abuse challenges through targeted initiatives Elevated community awareness of substance abuse issues via comprehensive outreach efforts Developed and implemented effective treatment plans that resulted in sustained recovery outcomes
- Achieved higher resident satisfaction ratings through effective management of care services Streamlined operational workflows by enhancing communication between staff and residents Established a vibrant community environment that increased resident engagement and collaboration
- Developed and delivered extensive training on HIPAA compliance to ensure staff understanding and commitment to privacy regulations
- Achieved team harmony through successful conflict resolution via de-escalation techniques Advanced team initiatives by implementing strategic conflict management approaches Established a workplace culture that prioritized open communication and mutual respect
- Increased mental health awareness within the community through strategic initiatives Created impactful programs that met the needs of individuals facing mental health disorders Fostered collaboration with healthcare professionals to implement robust support systems for those affected by mental health challenges
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Timeline
IHSS SocialWorker
Social Staffing- East County Employment and Human Services
11.2025 - Current
HOS /Mental Health Rehabilitation Specialist
T&T House of Champions
10.2023 - Current
Supervisor
Seven Tepees Youth Program
02.2020 - 04.2023
Supervisor
Thrive Support Services, Inc.
06.2019 - 11.2020
Supervisor
Transition to Independence
02.2019 - 05.2024
Supervisor
Browning House
06.2015 - 02.2019
Program Manager
Nerika House
01.2012 - 06.2015
Residential Youth Counselor
Angel's Group Home
12.2008 - 01.2012
Associate of Arts - Social Sciences
Carrington College California - Sacramento
General Education Diploma -
Prospects High School