Cierra Kakalia
Waianae,HI
Summary
Compassionate part-time caregiver for my special needs brother, full-time mother to my two daughters, age 3 & 1. Excels at communication, quick problem-solving, and time management, ensuring smooth and efficient operations in fast-paced environments. Skilled with patience, empathy, and active listening, ensuring comfort and trust while communicating with customers or clients.
Overview
7
7
years of professional experience
Work History
Caregiver, Special Needs
Acumen
Waianae, Hawaii
10.2021 - Current
- Assist my special needs brother with daily living activities and personal hygiene routines.
- Follow individualized care plans based on specific needs and preferences.
- Administered medication and monitored health conditions regularly.
- Practice everyday activities to enhance his abilities to care for himself.
- Provide transportation when needed to various appointments or activities.
Teller
American Savings Bank
Waianae, Hawaii
04.2021 - 11.2024
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and provided product information.
- Ensured compliance with bank policies and procedures during all transactions.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Handled customer complaints with professionalism and effective problem-solving skills.
- Built and maintained client relationships through quality, personalized interactions.
- Trained new tellers on procedures and best practices.
- Handled large volumes of currency quickly and accurately with minimal errors.
Sales Associate
Forever 21
Kapolei, Hawaii
10.2018 - 08.2019
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Resolved customer inquiries and complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Nanakuli High And Intermediate School
Waianae, HI05-2018
Associate of Arts - Interior Design
Northern Arizona University
Flagstaff, AZSkills
- Transaction processing
- Customer relationship management
- Cash handling accuracy
- Experienced in special needs and elderly care
- Incident reporting
- Adequate Verbal and written communication skills
- Complaint resolution
- Effective communication
- Team collaboration
- Training and mentoring experience
- Dependable and responsible
- Multitasking and organization
- Goal setting and achievement
- Proficient computer skills
Timeline
Caregiver, Special Needs
Acumen
10.2021 - Current
Teller
American Savings Bank
04.2021 - 11.2024
Sales Associate
Forever 21
10.2018 - 08.2019
High School Diploma -
Nanakuli High And Intermediate School
Associate of Arts - Interior Design
Northern Arizona University