Cierra Kelly
Spartanburg,SC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Midwest Logistics Systems. Skilled in document management and critical thinking, I excel in high-pressure environments, ensuring efficiency and safety. My adaptability and customer-oriented approach have consistently improved service delivery and operational outcomes.
Overview
13
13
years of professional experience
Work History
Truck Driver
Midwest Logistics Systems
Spartanburg, SC
06.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Retail Sales Associate
Children’s Place
Spartanburg, SC
04.2019 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Team Leader
Antolín
Spartanburg, SC
10.2013 - 03.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service Representative
Walgreens
Spartanburg, SC
09.2012 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Target
Spartanburg, SC
03.2012 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Certificate - Medical Assisting
U.S. Career Institute
Fort Collins, COHigh School Diploma - High School
Dorman High School
Roebuck, SC05.2011
Skills
Dependable and reliable
Customer-Oriented
Basic Computer Literacy
Flexible schedule availability
Decision-Making Competence
Adaptability and Resilience
Document Management
Attention to Detail
Critical Thinking
Customer Relations
Decision-Making
Dependable and Cooperative
Assisting customers
Timeline
Truck Driver
Midwest Logistics Systems
06.2023 - Current
Retail Sales Associate
Children’s Place
04.2019 - 09.2022
Team Leader
Antolín
10.2013 - 03.2019
Customer Service Representative
Walgreens
09.2012 - 09.2013
Sales Associate
Target
03.2012 - 09.2012
Certificate - Medical Assisting
U.S. Career Institute
High School Diploma - High School
Dorman High School