CIERRA KELLY WOOD
Mesa,Az
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and result driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Tier 1 Associate
Amazon
07.2023 - Current
- Focused on learning new skills and staying updated with industry changes
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- I started in 5lb but now I am trained in mansort and superusing
- Working on Ibots to clear jams in machines
- Attentive to when andons go off so I can be efficient in helping other coworkers get back to work
- (Superusing)
Retail Merchandiser
Sam's Club
09.2022 - 08.2023
- Provided customers with knowledgeable advice about products available in store
- Organized and tidied store by returning merchandise to proper place and dusting and washing down shelves
- Monitored stock levels across all retail outlets to minimize out-of-stocks or overstocks
- Developed effective processes for tracking returns and exchanges of merchandise
- Stocked shelves, racks, and cases with new or transferred merchandise
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
Merchandise Associate
Sam's Club
10.2021 - 09.2022
- As a merchandiser I plan and manage product, inventory, displays and promotions
- I discuss with other members of my team to have the right products in stock and on the shelves
- Developed visual merchandising strategies to optimize product displays and increase sales
- Demonstrated ability to effectively interact with customers and provide excellent customer service
- Resolved customer inquiries promptly through active listening techniques
Babysitter
01.2020 - 08.2022
- I am responsible for care and health of a child while parents are away
- Developed strong communication and organizational skills while managing multiple tasks
- Provided attentive care to young children, including feeding, bathing, dressing, playing games, reading stories
- Acted as a role model for children by providing emotional support and guidance
- Showed excellent problem-solving abilities in order to resolve issues quickly and efficiently
- Encouraged positive behavior through redirection and positive reinforcement techniques
Cashier/Customer Service
Dairy Queen
08.2020 - 10.2021
- My responsibilities included receiving payments and issuing receipts, banging and handing food out and keeping track of all cash and credit transactions
- I would also make sure my work area was clean, this included wiping tables, registers and sweeping floors
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Built and maintained positive working relationships with co-workers
- Handled customer complaints and inquiries in a courteous and efficient manner
Housekeeper
Best Western
01.2020 - 03.2021
- I maintain cleanliness of hotel rooms and common areas
- I also assist guests with anything they might need in an efficient and friendly manner
- Proficiently managed time to complete assigned tasks within allocated deadlines
- Exercised great attention to detail when inspecting areas for dirt or stains before cleaning
- Demonstrated commitment to providing high standards of hospitality services at all times
- Utilized excellent customer service skills when interacting with guests during work hours
Education
High school diploma -
Paris High School
Great Falls, MT05.2021
Skills
- Time Management
- Organizational Skills
- Detail oriented
- Physically fit
- Motivational
- Complaint Resolution
- Attentive
- Constructive Feedback
- Creative Solutions
Timeline
Tier 1 Associate
Amazon
07.2023 - Current
Retail Merchandiser
Sam's Club
09.2022 - 08.2023
Merchandise Associate
Sam's Club
10.2021 - 09.2022
Cashier/Customer Service
Dairy Queen
08.2020 - 10.2021
Babysitter
01.2020 - 08.2022
Housekeeper
Best Western
01.2020 - 03.2021
High school diploma -
Paris High School