India Goliday
Clarksville,TN
Overview
8
8
years of professional experience
Work History
Tier 1 Associate
CBE
Clarksville, TN
10.2021 - Current
- Assist Verizon Customers with port in request
- Assist customers with getting to right dept
- Inspect port to make sure the customers has no issues
- Provide IT support for clients remotely or at a client site
- Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service
- Must be technically capable and a self-starter with strong organizational and customer service skills.
Correctional Officer
Riverbend
Nashville, TN
07.2020 - 01.2021
- Enforce rules and keep order within jails or prisons
- Supervise activities of inmates
- Inspect facilities to ensure that they meet security and safety standards
- Search inmates for contraband items
- Report on inmate conduct
- Escort and transport inmates.
Correctional Officer
CoreCivic
Nashville, TN
07.2019 - 03.2020
- Enforce rules and keep order within jails or prisons
- Supervise activities of inmates
- Inspect facilities to ensure that they meet security and safety standards
- Search inmates for contraband items
- Report on inmate conduct
- Escort and transport inmates.
Mail Sorter
LSO
Nashville, TN
08.2018 - 02.2019
- Route Mail to the Right Recipients
- Primarily, mail sorters sort and deliver mail to the addressees or place it in boxes or baskets for addressees to find
- Review Outgoing Mail
- Keep Mail Room Clean and Organized
- Return Problem Mail
- Inspect Mail
- Wrap Packages and Stuff Envelopes.
Packer/Picker
Gap
Gallatin, TN
08.2017 - 01.2018
- Pulls and packs product based on daily orders
- Meets specifics of customer orders in a timely manner
- Keeps products separated, organized and in good rotation
- Monitors product quality frequently, reporting problems to mitigate safety issues.
Customer Service Representative
Convergys - Clarksville
Clarksville, TN
07.2016 - 12.2017
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges.
Education
Antioch High School
05.2012
Skills
- DATA ENTRY
- FILING
- TYPING
- ANSWERING
- ANSWERING PHONES
- Armed Security
- Law Enforcement
- Customer service
- Microsoft Office
- Computer Skills
- Conflict Management
- Time Management
- Microsoft Outlook
- Clerical Experience
Timeline
Tier 1 Associate
CBE
10.2021 - Current
Correctional Officer
Riverbend
07.2020 - 01.2021
Correctional Officer
CoreCivic
07.2019 - 03.2020
Mail Sorter
LSO
08.2018 - 02.2019
Packer/Picker
Gap
08.2017 - 01.2018
Customer Service Representative
Convergys - Clarksville
07.2016 - 12.2017
Antioch High School