Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antwan Wilkerson

JACKSONVILLE

Summary

Dynamic Tier 1 Associate at Amazon with a proven track record in customer service and compliance management. Expert in product troubleshooting and analytical thinking, I enhanced user experience and contributed to training initiatives. Recognized for cross-functional teamwork, I effectively managed inquiries, driving innovation and improving operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tier 1 Associate

Amazon
11.2021 - Current
  • Provided customer support through effective communication and problem-solving techniques.
  • Assisted in troubleshooting technical issues to enhance user experience.
  • Documented customer interactions to improve service quality and response times.
  • Collaborated with team members to streamline processes and increase efficiency.
  • Learned internal systems and tools to deliver accurate information promptly.
  • Contributed to training initiatives by sharing knowledge of procedures with new hires.
  • Engaged in ongoing learning to remain updated on product features and changes.
  • Supported operational tasks by managing inquiries and ensuring timely resolutions.
  • Assisted in the development of training materials, leading to better onboarding experiences for new hires.
  • Conducted market research, utilizing findings to inform product development initiatives that catered to customer needs more accurately.
  • Managed inventory control, reducing waste and optimizing stock levels to meet demand fluctuations effectively.
  • Collaborated with team members to achieve project goals and improve overall team performance.
  • Contributed ideas during brainstorming sessions, helping to drive innovation and continuous improvement within the organization.
  • member of safety committee, Loss prevention committee.
  • I am an ambassador.

Education

MBA - Human Resources

National University
San Diego, CA
12-2025

Skills

  • Compliance management
  • Cross-functional teamwork
  • Performance tracking
  • Industry awareness
  • Customer service
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Data entry
  • Product troubleshooting
  • Product knowledge
  • Issue troubleshooting
  • Analytical thinking
  • Windows 10
  • Customer service expert

Certification

  • Technical Certificate, Scientific Workplace Preperation
  • Licensed Cosmetologist, customer experience

Timeline

Tier 1 Associate

Amazon
11.2021 - Current

MBA - Human Resources

National University

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