Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Tier 1 Associate
Amazon
Vandalia, OH
10.2023 - Current
Maintained stock levels in accordance with company policies.
Received and tracked incoming inventory shipments.
Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Assembled orders according to customer requests.
Operated scanners, computers, and other equipment to track orders.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Inspected damaged goods prior to disposal or return to vendor.
Maintained a clean work area by sweeping, mopping, dusting shelves.
Followed established guidelines for picking orders accurately.
Transported goods to designated areas within the warehouse facility.
Used pallet jacks to move items to and from warehouse locations.
Moved large and bulky items manually or with pallet jacks or forklifts.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Modular Team Associate
Walmart
Dayton, OH
04.2022 - Current
Collaborated with team members on projects and tasks.
Maintained a clean, organized, and safe work environment.
Stocked shelves, racks and bins with new or transferred merchandise.
Packed and unpacked items, checking breakables before stocking on shelves.
Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Set up advertising signs on shelves and counters to attract customers and promote sales.
Deliver Driver
Amazon
Dayton, OH
12.2021 - 10.2023
Received daily delivery instructions and route assignments from dispatch.
Ensured accurate completion of all paperwork associated with deliveries.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Maintained accurate records of goods delivered and collected payments as required.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Provided excellent customer service by answering inquiries about products or services being delivered.
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Navigated routes with relevant map programs and GPS systems.
Obeyed traffic laws and follow established traffic and transportation procedures.
Team Leader
Flying Ace Express Car Wash
Dayton, OH
10.2019 - 12.2021
Developed strategies for problem solving and conflict resolution among team members.
Monitored daily workflow to ensure adherence to established policies and procedures.
Established clear expectations for employees, providing guidance when needed.
Maintained a positive work environment that promoted collaboration between team members.
Ensured compliance with all safety regulations in the workplace.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Identified needs of customers promptly and efficiently.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Verified and recorded cash totals from daily receipts.
Maintained accurate records of all transactions processed throughout the day.
Assisted with opening new accounts as requested by customers.
Provided customer service by answering inquiries regarding account information.
Performed daily opening and closing procedures including setting up registers, counting money in drawers.
Cashier /Retail Sales Associate
Dicks Sporting Goods Distribution Center
Dayton, OH
10.2016 - 12.2019
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Processed returns and exchanges of merchandise in accordance with store policies.
Conducted price checks for special orders or discounts as requested by customers.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Performed other duties as assigned by management.
Learned roles of other departments to provide coverage and keep store operational.
Assisted customers with finding the right size, style, and color of shoe.
Provided product knowledge to customers on different styles of shoes.
Maintained updated records of inventory, sales, orders, returns.
Responded to customer inquiries regarding products and services offered.
Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
Education
High School Diploma -
David H. Ponitz Career Technology Center
Dayton, OH
05-2019
Some College (No Degree) - Business Management Entrepreneurship
Sinclair Community College
Dayton, OH
Some College (No Degree) - Computer Engineering
Wright State University
Dayton, OH
Skills
Performance Tracking
Cross-Functional Teamwork
Compliance Management
Financial Acumen
Customer Service
Complaint resolution
Cash Handling
Flexible Schedule
People Management
Problem-Solving
Leadership
Attention to Detail
Teamwork and Collaboration
Customer Assistance
Order Packaging
Time management skills
Loyalty Program Promotion
Cash Management
Proficient in Microsoft
Team Supervision
Timeline
Tier 1 Associate
Amazon
10.2023 - Current
Modular Team Associate
Walmart
04.2022 - Current
Deliver Driver
Amazon
12.2021 - 10.2023
Team Leader
Flying Ace Express Car Wash
10.2019 - 12.2021
Cashier /Retail Sales Associate
Dicks Sporting Goods Distribution Center
10.2016 - 12.2019
High School Diploma -
David H. Ponitz Career Technology Center
Some College (No Degree) - Business Management Entrepreneurship