Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
GeneralManager

Cierra Kysor

Roanoke,VA

Summary

  • Dependable and driven Bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
  • Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
  • Customer-oriented Bartender with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
  • Practiced Bar Back which genuinely enjoys providing superior hospitality. Track record of working alongside some of the most talented bartenders in the area. Looking for employment at a vibrant bar or restaurant that will provide an opportunity for advancing skills and ascending to a Bartender position.
  • Removed glassware accumulated at bar to consistently maintain clean service area.
  • Used calculators, cash registers and POS systems to accurately collect payment for all served products and merchandise.
  • Took food orders from bar patrons and recommended beverage pairings, boosting spending by average $31 per customer.

Overview

11
11
years of professional experience
1
1
years of post-secondary education
1
1
Language

Work History

Child Caregiver

Self-Employed
Roanoke, VA
07.2008 - Current
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

Server/Bartender

Longhorn Steakhouse
Roanoke, VA
04.2013 - 12.2020
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour.

Dining Room Server

419 West Bar And Grill
Roanoke, VA
01.2020 - 03.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender

Jack Browns Beer And Burger Joint
Roanoke, VA
10.2014 - 11.2018
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Generated higher ticket averages by training 6 employees on suggestive up-selling techniques.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Assisted in preparing bar for special upcoming functions, including decorating and social media marketing.

Education

General Studies

Virginia Western Community College
Roanoke, VA

High School Diploma -

Roanoke Valley Christian Schools
Roanoke
08.1998 - 06.2010

Skills

    Early childhood development

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Dining Room Server

419 West Bar And Grill
01.2020 - 03.2020

Bartender

Jack Browns Beer And Burger Joint
10.2014 - 11.2018

Server/Bartender

Longhorn Steakhouse
04.2013 - 12.2020

Child Caregiver

Self-Employed
07.2008 - Current

High School Diploma -

Roanoke Valley Christian Schools
08.1998 - 06.2010

General Studies

Virginia Western Community College

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