Cierra Lamont
Hampton,VA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Front Office Specialist
Tanque Verde Family Medicine, ACP
01.2023 - 07.2023
- Scheduled appointments, sent reminders and updated master calendar.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Greeted, registered and checked in patients.
- Determined amounts due and accepted payments.
- Provided forms to fill out or update and added latest information computer system.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Responded to inquiries from callers seeking information.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, addressing routine, and special requirements.
Front of House - Team Lead
Chick-fil-A
08.2022 - 01.2023
- Returned to work after returning from my mission, I continued as a team lead.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Full Time Missionary
Church of Jesus Christ of Latter, Day Saints
08.2021 - 08.2022
- Served an LDS church mission for a year, community service
- Spoke the Spanish language fluently
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Trained 2 new missionaries on effectively sharing word of God in Queens and the Bronx, in NYC.
- Prepared and delivered mission-related presentations to church and community groups.
- Led mission teams in prayer and spiritual formation.
- Supported religious leaders in performing various duties.
- Assisted with organizing religious activities and services.
Team Lead
Chick-Fil-A
12.2018 - 04.2021
- Started working in High School, stayed for 3 years, then left for a year to go on a church mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05.2020
No Degree - CNA/Nursing
Pima County Joint Technical Education District
Tucson, AZ05.2020
Skills
- Sterile Processing
- Phone Inquiries
- Dental Office Management Software
- Visitor Monitoring
- Hospitality Service
- Software Applications
- Word Processing
- Confidential Records Management
- Cash Handling
- Problem-Solving Skills
- File Management
- Conflict Management
Languages
Spanish
Limited Working
Timeline
Front Office Specialist
Tanque Verde Family Medicine, ACP
01.2023 - 07.2023
Front of House - Team Lead
Chick-fil-A
08.2022 - 01.2023
Full Time Missionary
Church of Jesus Christ of Latter, Day Saints
08.2021 - 08.2022
Team Lead
Chick-Fil-A
12.2018 - 04.2021
High School Diploma -
Sahuaro High School
No Degree - CNA/Nursing
Pima County Joint Technical Education District
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