Jessi Blagrove
Buckeye
Summary
Dynamic optician with extensive experience at Nationwide Vision, excelling in customer service and optical measurements. Adept at improving patient satisfaction through personalized eyewear solutions and effective insurance verification. Proven ability to train staff and minimize errors in optical orders, ensuring high-quality service delivery and operational efficiency.
Dedicated Front Office Specialist highly effective at multitasking. Experience includes document management, schedule maintenance, and telephone-based support. Skilled at remaining calm and professional in challenging circumstances while using advanced scheduling skills. Supports operations with great team collaboration and task prioritization.
Overview
22
22
years of professional experience
Work History
Front Office Specialist
Nationwide Vision
Goodyear
02.2023 - Current
- Participated in continuing education opportunities to stay current with industry trends and advancements
- Handled insurance claims by submitting necessary paperwork to providers on behalf of clients
- Trained new employees on company policies, procedures, products, and equipment
- Minimized errors in optical orders by taking measurement of pupillary distance
- Scheduled appointments for patients with optometrists or ophthalmologists as needed
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Operated office equipment such as computers, printers, copiers, scanners.
- Answered telephone calls, responded to inquiries and provided information regarding services.
- Scheduled appointments for clients according to established procedures.
- Monitored office equipment and facilitated repairs, ensuring operational efficiency.
- Welcomed large volume of guests and improved overall customer service.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Assisted with the development of new procedures, policies or guidelines as requested.
- Assisted in the preparation of reports and presentations, supporting office operations.
- Provided administrative support to office staff, improving productivity.
- Received and screened high volume of internal and external communications.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
Partner Driver
Uber
07.2015 - Current
- Providing transportation and courteous service to customers
Cashier
Langston's Western wear
07.2014 - 09.2015
- Performed cashier, data entry, shipping and receiving duties
- Kept clean, organized, and well-stocked checkout areas
- Offered customers information about upcoming promotions and available items
- Informed customers of promotions and special offers to increase sales
- Gave customers full attention and attended to their needs
- Provided information to customers on products or services
- Balanced cash drawer at beginning and end of each shift
- Redeemed coupons, loyalty points and benefits for purchased items
Certified Nursing Assistant/Unit Coordinator
Medical Staffing Network
Oklahoma City
04.2011 - 06.2014
- Provided direct patient care, processed physician orders, interdepartmental communication to support patient care
House Manager
Fretzpark Homes
Oklahoma City
05.2010 - 03.2011
- Provided direct patient care, medication administration, daily interaction and care for mentally and/or physically handicapped patients
- Trained and managed other staff members
- Handled household finances, such as bill payments and budget tracking
- Conducted regular performance evaluations for household staff members to ensure quality service delivery
- Supervised daily housekeeping and maintenance to maintain well-kept facility
- Oversaw and participated in provision of direct care
- Maintained inventory of household supplies and reordered
- Managed household calendars and events
- Developed meal plans in accordance with family preferences or dietary restrictions
Certified Nursing Assistant
Integris Health
Oklahoma City
11.2008 - 05.2010
- Provided direct patient care, processed physician orders, interdepartmental communication to support patient care
- Monitored patient conditions and reported problems to nursing staff
- Changed bed linen regularly to help prevent skin irritation
- Reported unusual behavior for improved care continuity
- Recorded patient heart rate, pulse, and blood pressure
- Built friendly rapport with patients and delivered personalized care
- Worked alongside registered nursing staff and followed care plans
- Kept rooms clean and ready to meet individual needs
Certified Nursing Assistant
OU Medical Center
Oklahoma City
08.2004 - 08.2008
- Provided direct patient care, processed physician orders, interdepartmental communication to support patient care
- Monitored patient conditions and reported problems to nursing staff
- Reported unusual behavior for improved care continuity
- Prepared patients for treatments, visits, and social activities
- Worked alongside registered nursing staff and followed care plans
- Used initiative to respond quickly in emergency situations
- Assisted with activities of daily living to improve patient quality of life
- Built friendly rapport with patients and delivered personalized care
- Changed bed linen regularly to help prevent skin irritation
- Documented care actions, vitals, and orders in company software
- Transferred patients between beds, wheelchairs, and other locations
- Kept rooms clean and ready to meet individual needs
- Recorded patient heart rate, pulse, and blood pressure
- Helped patients to complete routine exercises to build mobility
- Offered support, companionship, and stimulation with conversation and recreation
- Promoted independence while assisting with personal hygiene needs
- Performed wound care tasks such as cleaning, dressing changes, and monitoring healing progress
Certified Nursing Assistant
Medicalodge of Neosho
Neosho
12.2002 - 07.2004
- Provided direct patient care, interaction with families, communication with nurses regarding change of status in patients
Education
Medical assistant -
demarge college
Oklahoma City12.2005
General education diploma -
crowder community college
Neosho11.2003
Skills
- Display building
- Contact lens
- Customer service
- Optical measurements
- Retail sales
- Product upselling
- Insurance verification
- Visual acuity testing
- Multifocal lenses
- Progressive lenses expertise
- Corrective lens options
- Transaction processing
- Eyewear trends
- Adjusting eyewear
- Contact lens care
- Optical equipment operation
- Supply management
- Frame selection
- Frame fitting
- Prescription interpretation
- Eyeglass repair
- Optical orders
- Optical dispensing
- Repairing glasses
- Contact lens fitting
- Optical terminology
- Order preparation
- Computer skills
- Eye health assessment
- Insurance billing
- Problem-solving aptitude
- Adaptability and flexibility
- Relationship building
- Insurance approvals
- Patient testing
- Assistive device advisory
- Continuous improvement
- Order processing
- Glasses repair
- Active listening
- Critical thinking
- Fittings
- Hospitality and accommodation
- MS office
- Children's eyewear
- Sales strategies
- Teamwork and collaboration
- Goal setting
- Verbal and written communication
- Conducting fittings
- Billing processing
- Optical needs assessment
- Prescription verification
- Prescription evaluation
- Appointment scheduling
- Product and service recommendations
- Visual field testing
- Excellent communication
- Patient confidentiality
- Organizational skills
- Professionalism
- Communication
- Time management abilities
- Technical understanding
- Interpersonal communication
- Team collaboration
- Analytical thinking
- Detail orientation
- Self motivation
- Professional ethics
- Administrative functions
- Multitasking Abilities
- Data entry
- Insurance claims processing
- Office equipment operation
- Team training
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Interdepartmental communication
- Quality assurance
- Insurance processing
- Employee training
- Inventory management
Timeline
Front Office Specialist
Nationwide Vision
02.2023 - Current
Partner Driver
Uber
07.2015 - Current
Cashier
Langston's Western wear
07.2014 - 09.2015
Certified Nursing Assistant/Unit Coordinator
Medical Staffing Network
04.2011 - 06.2014
House Manager
Fretzpark Homes
05.2010 - 03.2011
Certified Nursing Assistant
Integris Health
11.2008 - 05.2010
Certified Nursing Assistant
OU Medical Center
08.2004 - 08.2008
Certified Nursing Assistant
Medicalodge of Neosho
12.2002 - 07.2004
Medical assistant -
demarge college
General education diploma -
crowder community college