Jeffrey Cornelius
Cashmere
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
28
28
years of professional experience
Work History
Front Counter Parts Specialist
Town Toyota
05.2019 - Current
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Ordered parts from various distributors to fulfill demands.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Served customers in-store and by telephone to answer questions and place orders.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
Automotive Technician
Town Toyota
08.2014 - 03.2019
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Maintained up-to-date knowledge in industry advancements through continuous professional development courses and certifications.
Automotive Technician
Toyota Marin
07.2010 - 08.2014
- Changed, rotated, and balanced tires on different types of vehicles.
- Read and followed technical documentation to complete accurate repairs.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Repaired and replaced worn and damaged components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Security Officer
Harbor Bay Security
07.2009 - 07.2010
- Oversaw utilities manual records to perform stock control and accounting duties.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Service Member
United States Marine Corps
06.1996 - 07.2010
- Improved operational readiness with thorough training exercises and evaluations.
- Filled and provided customer orders within deadlines.
- Oversaw troop movements between training areas and acted as a Range Safety Officer.
- Conducted company level training exercises instructing 200-300 personnel at a time.
- Completed 2 tours of duty in Iraq.
Education
Toyota T-TEN - Automotive Technology
College of Alameda
Alameda, CAHigh School Diploma -
Clayton Valley High School
Concord CASkills
- Suggestive Selling
- Technical knowledge
- Display building
- Vendor Relations
- Product and Service Sales
- Verbal and written communication
- Technical acumen
- Forklift Operation
- Ordering parts
- Customer Service
Timeline
Front Counter Parts Specialist
Town Toyota
05.2019 - Current
Automotive Technician
Town Toyota
08.2014 - 03.2019
Automotive Technician
Toyota Marin
07.2010 - 08.2014
Security Officer
Harbor Bay Security
07.2009 - 07.2010
Service Member
United States Marine Corps
06.1996 - 07.2010
Toyota T-TEN - Automotive Technology
College of Alameda
High School Diploma -
Clayton Valley High School
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