CIERRA LONG
Kent,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level veterinary receptionist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Retail Sales Worker
Pacific Topsoil INC
01.2024 - Current
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Store Supervisor
Burlington
01.2023 - 05.2023
- Answered product questions and assisted customers in selection and checkout
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
- Engaged associates in daily operations through open communication and upbeat team meetings
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Floor Lead
Coastal
03.2022 - 01.2023
- Developed strong rapport with customers and created positive impression of business
- Developed and implemented strategies to improve customer service and increase sales
- Delegated tasks to employees to enhance productivity and workflow
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Used in-store system to locate inventory and place special orders for customers
- Created inviting environment for customers by maintaining store organization and cleanliness
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
Coastal
03.2021 - 03.2022
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register to record transactions accurately and efficiently
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Worked with floor team and managers to meet wide range of customer needs
- Upsold additional products and services to customers, increasing revenue
- Learned duties for various positions and provided backup at key times.
Shift Manager
McDonald's
05.2020 - 03.2021
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Cooperated with coworkers to improve customer experience and manage storefront
- Assisted in organizing and overseeing assignments to drive operational excellence
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Defined clear targets and objectives and communicated to other team members
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Member
McDonalds
02.2019 - 05.2020
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Packaged menu items into bags or trays and placed drink orders into carriers
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Team Member
Tropical Smoothie Cafe
10.2017 - 04.2018
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Evaluated customer needs and feedback to drive product and service improvements
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Addressed and resolved customer complaints in polite and professional manner
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Kentlake High School
Kent, WA06.2019
Graduate Certificate - VA Assistant
Renton Technical College
Renton, WASkills
- Complex Problem-Solving
- POS Systems
- Cash Handling and Reconciliation
- Customer Engagement
- Answering Phones
- Manage Employees
- Effective Multitasking
- Verbal and Written Communication
- Organization and Time Management
- Teamwork and Collaboration
Timeline
Retail Sales Worker
Pacific Topsoil INC
01.2024 - Current
Retail Store Supervisor
Burlington
01.2023 - 05.2023
Floor Lead
Coastal
03.2022 - 01.2023
Cashier
Coastal
03.2021 - 03.2022
Shift Manager
McDonald's
05.2020 - 03.2021
Crew Member
McDonalds
02.2019 - 05.2020
Team Member
Tropical Smoothie Cafe
10.2017 - 04.2018
High School Diploma -
Kentlake High School
Graduate Certificate - VA Assistant
Renton Technical College
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