Cierra Martinez
Ridgeland,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Enrollment Specialist
CCS Medical
04.2022 - Current
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone and email with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Researched and evaluated new benefits programs to select cost-effective products and coverage levels.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
PBX Operator
Montage Palmetto Bluff
02.2020 - 04.2022
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 80-100 calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Trained and mentored new PBX operations employees.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Created and maintained company phone directory with current extensions and staff information.
Receptionist
America's Best Contact And Eyeglasses
05.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases
Patient Transporter
Spartanburg Regional Medical Center
08.2017 - 05.2018
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
Call Center Customer Service Representative
Sitel
09.2016 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
High School Diploma -
Battery Creek High School
Beaufort, SC06.2014
Skills
- Office Administration
- Organization and Efficiency
- Critical Thinking
- Appointment Scheduling
- Medical Records Management
- Clerical Experience
- Typing
Timeline
Enrollment Specialist
CCS Medical
04.2022 - Current
PBX Operator
Montage Palmetto Bluff
02.2020 - 04.2022
Receptionist
America's Best Contact And Eyeglasses
05.2018 - 02.2020
Patient Transporter
Spartanburg Regional Medical Center
08.2017 - 05.2018
Call Center Customer Service Representative
Sitel
09.2016 - 08.2017
High School Diploma -
Battery Creek High School
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