Paloma Romero
Summary
Experienced with coordinating student enrollment processes, ensuring accuracy and efficiency. Utilizes strong organizational skills to manage large volumes of data and documentation. Track record of building positive relationships with students and staff, fostering collaborative environment.
Overview
15
15
years of professional experience
Work History
Enrollment Specialist
Taylion High Desert Academy
Victorville, CA
11.2025 - Current
- Processed and reviewed enrollment applications to ensure accuracy and completeness.
- Maintained accurate records in internal databases.
- Communicated with applicants to resolve missing information or discrepancies.
- Ensured compliance with company policies and regulatory guidelines.
- Collaborated with internal teams to streamline enrollment workflow
- Scheduled orientations and assigned teachers accordingly.
- Responded to daily emails and telephone calls from Students , parents, staff and other schools, as well as mailing letters out.
Receptionist/ CSR
JOGUE CORP
Ontario, CA
07.2025 - 11.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained visitor log for entering and leaving facility for security purposes.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Data entry of PO's
- Creating Bill of Lading's
Customer Service Representative
United Legwear and apparel
01.2022 - 01.2024
- Routing orders for big box customers via email or EDI for 3PL (Amazon, Burlington, Ross, DDs, International acc. Etc.)
- Prepared correspondence using Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook and SharePoint
- Updated and maintained databases with current information.
- Maintained detailed records of customers interactions, transactions and comments for future reference.
- Prepared Bills of Lading (BOLs) for shipping or checked Work Orders to be sent to WHS.
- Collaborated with the sales team to resolve any issues.
- Scheduled carriers (LTL or TL) via telephone or email.
- Checked in drivers
- Answered customers inquiries via phone or email.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods and services.
- Completed day-to-day duties accurately and efficiently.
Packer
Nordstrom
01.2014 - 01.2020
Cashier
Toms Family Restaurant
01.2011 - 01.2013
Education
High School Diploma -
Canyon View High School
01-2011
Skills
- Bilingual
- Google Suites
- Data entry skills
- Strong organization
- Confidentiality handling
- Enrollment verification
- Customer service
- Telephone skills
- Data entry
- Office administration
- Attention to detail
- Multitasking
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Specialist
Taylion High Desert Academy
11.2025 - Current
Receptionist/ CSR
JOGUE CORP
07.2025 - 11.2025
Customer Service Representative
United Legwear and apparel
01.2022 - 01.2024
Packer
Nordstrom
01.2014 - 01.2020
Cashier
Toms Family Restaurant
01.2011 - 01.2013
High School Diploma -
Canyon View High School