Jenny Rodriguez
Summary
Experienced in coordinating client and provider enrollment processes, ensuring accuracy, efficiency, and timely credentialing. Utilizes strong organizational, communication, and documentation management skills to enhance workflow efficiency and ensure seamless operations. Reliable and enthusiastic with a proven track record of maintaining a positive attitude and focus in high-pressure environments. Always strives to exceed customer expectations and create memorable experiences. Additionally, a reliable and adaptable professional with a strong background in customer service and team collaboration. Skilled in managing customer needs, resolving issues, and ensuring a positive experience.
Overview
24
24
years of professional experience
Work History
Enrollment Specialist
DPH
10.2023 - Current
- Updated, entered, and reviewed clients data.
- Communicated effectively via telephone, email, and in person with prospective clients.
- Understood and thoroughly explained services provided to clients and potential cliental.
- Managed accurate recordkeeping of clients information and application documents.
- Certified Lay Leader with the self management program
Server
Asian City
02.2021 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Waitress
La Delicia
07.2016 - 08.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Cashier
Walmart
11.2010 - 09.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Secretary
El Nuevo Patria
03.2003 - 11.2010
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
Manager
Miami Express Cafe
07.2001 - 11.2002
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FLSkills
- Hospitality service expertise
- Guest relations management
- Inter-office communications
- Multi-line phone talent
- Creative problem solving
- Bilingual
- Exceptional communication
- Strong work ethic
- Strong multitasking
- Documentation management
Accomplishments
- Translated for clients to understand more of procedures being provided.
Languages
English and spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Enrollment Specialist
DPH
10.2023 - Current
Server
Asian City
02.2021 - Current
Waitress
La Delicia
07.2016 - 08.2019
Cashier
Walmart
11.2010 - 09.2015
Secretary
El Nuevo Patria
03.2003 - 11.2010
Manager
Miami Express Cafe
07.2001 - 11.2002
High School Diploma -
Miami Jackson Senior High School
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