Shamaujae Crockett

Communicating with customers, guiding individuals through the enrollment process, verifying eligibility, and completing necessary paperwork.

• Conducted comprehensive interviews with claimants, witnesses, lawyers, and medical professionals to collect essential information.
• Managed claims workflow to guarantee correct and prompt processing.
• Facilitated timely updates on claim status to ensure transparency and support client inquiries.
• Ensured precise record-keeping and documentation of all claim-related transactions to support compliance.
• Implemented strategies to enhance client satisfaction and foster long-term relationships.

• Collaborated with relevant authorities to assess and address allegations of child abuse and neglect.
• Coordinated with law enforcement on multi-agency investigations to ensure thorough case analysis.
• Evaluated and secured custody of children to ensure their safety and well-being.
• Identified and referred children to appropriate community resources focused on safety and well-being.
• Collaborated with organizations to raise awareness and develop strategies against human trafficking.

• Identified changes in client status or needs and communicated to supervisor.
• Prepared and served food for patient, following special prescribed diets.
• Maintained records of services performed and condition of patients.
• Followed infection control and safety policies and guidelines.
• Responded promptly and positively to client requests for assistance.
• Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
• Administered bedside and personal care, such as ambulation and personal hygiene assistance.
• Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
• Helped patients move in and out of beds, baths, and wheelchairs.
• Completed and submitted clinical documentation in accordance with agency guidelines.
• Assisted disabled clients to support independence and well-being.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Educated clients and family members on relevant topics to support independent living.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Developed rapport to create safe and trusting environment for care.
• Managed emails
• Order equipment for patients, example: walkers, braces, wheelchairs

• Attended company and restaurant required trainings and meetings, improving skills.
• Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Cultivated warm relationships with regular customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.

• Assisted in preparing food and serving meals and refreshments to children.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Facilitated learning through play, stories, and outdoor activities for successful child outcomes.
• Assisted in potty training and other daily hygiene activities to support child development.
• Utilized positive reinforcement techniques to encourage good behavior.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

• Contributed to fraud detection support, documenting suspicious activity, and reporting flagged transactions.
• Monitored data and security systems to reduce risk and report irregularities.
• Responded to banking inquiries and requests from customers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Educated customers on benefits and risks of specific loans and lines of credit.
• Balanced cash drawer and maintained full accountability for assigned cash on hand.
• Supported exceptional customer service with prompt acknowledgment and accurate account services.
• Supported customer confidentiality and security with stringent discretion.
• Take inbound calls from customers.