Warintip Loto

Work History

Enrollment Specialist

Helping Hands Adult Day Care

Barrigada, Guam

05.2021 - 09.2022

Performed data entry and maintained accurate records of participants enrollment information.
Assisted participants with completing enrollment documents, such as applications and financial aid forms.
Resolved participants inquiries regarding registration and enrollment processes.
Processed tuition payments for enrolled participants.
Verified all required documentation prior to enrolling participants into center.
Answered incoming calls from participants family members seeking admissions information.
Coordinated with other departments to ensure timely processing of admission applications.
Prepared statistical reports for management review concerning enrollment trends.
Reviewed applications for accuracy before submitting them for approval.
Scheduled campus tours for potential applicants.
Ensured compliance with federal laws related to Title IX when dealing with sexual harassment cases involving participants or faculty members.
Handled new enrollments by entering customers' data and reviewing information.
Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
Participated in various events to promote client and recruit new members and customers.
Explained coverage options to potential policyholders, answering questions or concerns.
Improved data collection accuracy by structuring systems for desktop spreadsheets.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

Head Cook

Thai Noodle Cuisine

Barrigada, Guam

03.2015 - 07.2021

Ensured that all food safety regulations were followed in kitchen.
Supervised team of 5-9 cooks to ensure quality standards were met.
Ordered supplies, ingredients, and equipment needed for kitchen.
Maintained inventory of all food items and ensured proper storage techniques were used.
Trained new staff members in safe food handling procedures and knife skills.
Conducted regular performance reviews with kitchen staff to improve efficiency.
Monitored portion size and waste control to maintain cost effectiveness.
Resolved customer complaints quickly and efficiently while maintaining professional attitude at all times.
Scheduled shifts for cooks according to business needs while ensuring adequate coverage at all times.
Managed payroll records for kitchen staff including hours worked, overtime pay, vacations.
Evaluated new products from vendors to determine if they meet company standards.
Followed recipes and procedures to prepare, season and cook food products.
Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Kept kitchen, cooking utensils and storeroom clean and neat.
Served as lead cook, guiding and assisting training of less experienced cooks.
Checked freezer and refrigerator each day to verify proper functioning.
Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
Cut, chopped and sliced meat and produce to prepare for cooking.
Trained kitchen workers on culinary techniques.
Communicated with kitchen employees, answered questions and offered insight into food preparations.
Improved performance of team members resulting in high-quality meals produced daily.
Modified existing recipes and created new recipes to meet changing nutritional content needs.
Observed food safety and sanitation protocols to reduce germ spread.
Checked quality of food products to meet high standards.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Prepared workstations with ingredients and tools to increase efficiency.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Supervised food preparation staff to deliver high-quality results.
Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
Determined schedules and staff requirements necessary to prepare and plate food.
Analyzed recipes to determine menu prices based on cost of food, labor and overhead.

Head Waitress

Thai Noodle Cuisine

Barrigada, Guam

03.2015 - 07.2021

Ensured that all guests were greeted promptly and seated in a timely fashion.
Supervised wait staff, provided training and conducted performance reviews.
Monitored dining room for cleanliness, proper set-up and maintenance of tables.
Maintained accurate records of reservations, seating times and special requests.
Assigned tasks to wait staff and monitored their performance throughout the shift.
Provided exceptional customer service to ensure repeat business from customers.
Performed cashier duties such as taking payments and issuing change accurately.
Enforced health standards, safety precautions and sanitation regulations in the dining area.
Resolved customer complaints in a professional manner while upholding company policies.
Addressed staffing issues such as scheduling conflicts or employee absences promptly.
Developed strategies to increase sales, improve efficiency and reduce costs within the restaurant operations.
Prepared end-of-shift reports detailing sales figures, labor costs and other operational data.
Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
Completed opening and closing checklists to ensure smooth restaurant operations.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Provided exceptional service to high volume of daily customers.
Served high volume of tables at once and simultaneously supervised serving staff.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Trained new wait staff team members in proper procedures and important standards of establishment.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Implemented new POS system and trained staff members on use.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Trained new employees to perform duties.
Served food and beverages to patrons and confirmed complete orders.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Informed customers of daily specials and signature menu items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Prepared checks, itemizing total meal costs and taxes.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu items, describing ingredients and cooking methods upon request.
Set up tables in between patrons to reduce wait times.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Presented menus and answered questions regarding items.
Filled condiments and napkin containers during slack periods.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Manager

Toy's Tavern

Barrigada, Guam

08.2005 - 07.2021

Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for owner of establishment.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Ensured compliance with all applicable laws, regulations, industry standards.
Reviewed contracts before signing them on behalf of the organization.
Organized special events such as conferences or training sessions for employees.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Entered time and attendance logs in preparation for payroll.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Conducted quality, timely performance feedback and performance appraisals.
Established and managed monthly budgets of up to $30,000.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Summary

Overview

Work History

Enrollment Specialist

Head Cook

Head Waitress

Manager

Education

High School Diploma -

Skills

Languages

Work Availability

Timeline

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