Maria Davis
Sterling,CO
Summary
I have 20 years experience in the Healthcare industry and I'm very eager to continue my years of service. Excelling in patient education and eligibility screening. Bilingual and adept at problem-solving, I enhance clinic efficiency through exceptional communication and meticulous documentation. I enjoy working with patients/co-workers and making connections with them.
Overview
20
20
years of professional experience
Work History
Enrollment Specialist
Salud Family Health Centers
Sterling, CO
09.2023 - 12.2024
- Processed patient enrollment forms accurately and efficiently.
- Assisted in scheduling appointments for new patients and follow-ups.
- Educated patients on insurance options and enrollment procedures.
- Collaborated with surrounding county offices.
- Maintained up-to-date knowledge of state programs policies and regulations.
- Addressed patient inquiries regarding eligibility and enrollment status promptly.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Managed my own schedule.
Front Desk Coordinator
Salud Family Health Centers
Sterling, CO
07.2015 - 08.2023
- Greeted patients and visitors, ensuring a welcoming environment and timely assistance.
- Managed appointment scheduling, optimizing daily workflows for clinic efficiency.
- Assisted with patient check-in processes, verifying insurance information and updating records.
- Coordinated communication between medical and dental departments to enhance patient care and service delivery.
- Processed incoming calls, addressing inquiries and directing them to appropriate staff members.
- Supported administrative tasks, contributing to smooth operations within the front desk team.
- Developed training materials for new hires, improving onboarding experience and process understanding.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping. Made weekly deposits to bank.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving patients complaints or issues by employing excellent problem-solving skills.
- Scheduled appointments in computer system.
- Trained all staff on front desk procedures and policies.
Dental Assistant
Kimberly Suter DDS
Sterling, CO
11.2011 - 07.2015
- Assisted in patient care by preparing examination rooms and sterilizing dental instruments.
- Managed patient records and scheduled appointments using dental practice management software.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Supported the dentist during procedures, ensuring efficiency and patient comfort.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Patient Service Representative
Salud Family Health Centers
Sterling, CO
01.2005 - 11.2011
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted patients with insurance verification and eligibility inquiries, ensuring accurate information delivery.
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly.
- Facilitated effective communication between patients and healthcare providers, improving overall satisfaction.
- Collected co-pays
- Checked out medications for pharmacy.
Education
Associate of Science - Science
Northeastern Junior College
Sterling, CO12-2025
High School Diploma -
Darrell Smith High School
Sterling, CO05-2004
Skills
- Exceptional communication
- Reporting and analytics
- Documentation management
- Strong organization
- Data entry skills
- Deadline management
- Applicant screening
- Excellent phone demeanor
- Confidentiality handling
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Bilingual
Languages
Spanish
Professional Working
Timeline
Enrollment Specialist
Salud Family Health Centers
09.2023 - 12.2024
Front Desk Coordinator
Salud Family Health Centers
07.2015 - 08.2023
Dental Assistant
Kimberly Suter DDS
11.2011 - 07.2015
Patient Service Representative
Salud Family Health Centers
01.2005 - 11.2011
Associate of Science - Science
Northeastern Junior College
High School Diploma -
Darrell Smith High School