Denia Segrow

• Updated, entered, and reviewed customer data.
• Communicated effectively via telephone, email, and in person with prospective customers.
• Managing and administering employee benefit programs, including health insurance, retirement plans, and other employee perks. Ensuring compliance with federal and state regulations, communicating benefit options to employees, and resolving benefit-related issues.Manage day-to-day administration of employee benefits programs, including health insurance, dental, vision, life insurance, disability, and retirement plans.
  Oversee open enrollment processes, including providing information sessions and assisting employees with their selections.
  Ensure timely and accurate processing of benefit enrollments, changes, and terminations.
  Ensure compliance with federal, state, and local regulations related to employee benefits (e.g., ERISA, ACA, COBRA).
  Prepare and submit required regulatory filings and reports.
  Conduct regular audits to ensure accuracy and compliance.

•Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner.

•Acted as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction.

•Being responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs

•Responsible for handling emails

•Exhibit strong follow-up and organizational skills, in both verbal and written communication.

• Proficient in providing exceptional

customer service, resolving customer inquiries, and ensuring satisfaction.

• Handled customer inquiries and complaints effectively to ensure high customer

satisfaction.

• Resolved issues promptly to maintain positive relationships with customers.

• • Skilled in managing high volume of emails efficiently and meeting tight deadlines.

•Clarify customer requirements; probed for understanding, used decision-support tools and resources to appropriately provide resolution to the customer.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating accounts as required.

• Track, document and retrieve information in call tracking database.

•Strong communication skills: Proven ability to effectively communicate with customers and resolve issues.

• Compliance training: Completed training on company policies to ensure adherence to regulations.

• Multitasking: Managed high call volumes while maintaining quality service and meeting deadlines.

• Problem-solving: Demonstrated ability to quickly analyze situations and provide efficient solutions to customers.

• Provided technical support for software and hardware issues for customers.