Audriana Gonzales
Houston,TX
Summary
Experienced work at home agent who is able to create an efficient work environment based on the company's work at home guidelines. Adept at utilizing computer productivity software , maintaining high levels of customer service, and being adaptable to a given situation. Specializes in technical support, inbound and outbound phone sales, and exceeding customer expectations. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
10
10
years of professional experience
Work History
CSR
Empyrean Benefits Solutions
Houston, TX
03.2021 - Current
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions and process customer accounts.
Specimen Collector
Your Health Lab
Houston, TX
09.2020 - 03.2021
- Conducts directly observed specimen collection.
- Enters new client data into program management database.
- Maintains cleanliness of collection area.
- Processed samples, paperwork, and shipped items to different testing laboratories for testing.
- Obtaining and entering accurate diagnosis code, obtaining and entering accurate insurance/ payer, worker's compensation.
- Requiring the patient to sign the necessary lab paperwork, reviewing the accuracy of every field on requisition form prior to shipment.
Loan Specialist
Convergent Outsourcing
Houston, TX
04.2016 - 09.2020
- Payment processing.
- Initiating outbound and inbound calls to determine the reason for past due status on loan while gathering borrowers intent.
- Negotiating settlement agreements and loan extensions in effort of curing delinquency.
- Accurately document all activities in clear manner with established procedures.
- Handled customer complaints with relative ease by conducting research, active listening, and taking appropriate action.
Service Coordinator
Group 1 Automotive
Houston, TX
05.2012 - 04.2016
- Partnered with various dealerships in the U.S to schedule automotive services needs.
- Collaborate daily through email and by phone with service drive service advisors and management regarding progress of customers vehicle.
- Demonstrate a detailed understanding of products, services, and pricing for all domestic, foreign and luxury brands within Group 1.
- Log all calls using appropriate codes rendered through approved CRM/ call tracking system while documenting in allotted time.
Education
Houston Community College
Houston, TXPhlebotomy
KS Phlebotomy
Houston, TX09.2020
Skills
- Collaborative
- Medical Records Data Entry / Coding
- Controlling the conversation
- Problem Solving
- Inventory Software
- MS Office
- Insurance/Payment processing
- Sales experience
- Adaptability
- Organization
Timeline
CSR
Empyrean Benefits Solutions
03.2021 - Current
Specimen Collector
Your Health Lab
09.2020 - 03.2021
Loan Specialist
Convergent Outsourcing
04.2016 - 09.2020
Service Coordinator
Group 1 Automotive
05.2012 - 04.2016
Houston Community College
Phlebotomy
KS Phlebotomy
Similar Profiles
Makayla BolesMakayla Boles
Customer Service Representative at Empyrean Benefits SolutionsCustomer Service Representative at Empyrean Benefits Solutions
Bryan BartonBryan Barton
Senior Business Systems Analyst at Empyrean Benefits SolutionsSenior Business Systems Analyst at Empyrean Benefits Solutions
Denia SegrowDenia Segrow
Enrollment Specialist at Empyrean Benefits SolutionsEnrollment Specialist at Empyrean Benefits Solutions
Deborah WestDeborah West
Patient Engagement Representative at Village MDPatient Engagement Representative at Village MD
KEVIN MEZQUITAKEVIN MEZQUITA
Senior Clinical Research Coordinator at Baylor College Of MedicineSenior Clinical Research Coordinator at Baylor College Of Medicine