Merry Steen

Promoted a welcoming service environment by cultivating positive customer relationships.

Managed phone inquiries, assisting customers throughout order process for clarity.

Ensured accuracy by confirming validity of customer details obtained during exchanges.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Responded proactively and positively to rapid change.

• Increased sales revenue by developing and implementing effective sales strategies.
• Established enduring client connections via exceptional customer service.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
• Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
• Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
• Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.