Rampdai Changa
Orlando,FL
Summary
Dedicated customer service professional with proven skills in complaint resolution and order processing. Committed to enhancing customer satisfaction through effective communication and strong relationship management.
Overview
2
2
years of professional experience
Work History
Csr
Usmedical
Orlando, Florida
08.2024 - Current
- Processed orders and tracked Coordinated deliveries to ensure timely arrival using company systems.
- Managed customer complaints and resolved issues effectively.
- Collaborated with team members to ensure smooth service operations.
- Educated customers on product features and benefits for informed choices.
- Maintained accurate records of customer interactions in the database.
- Provided feedback to improve service quality and customer satisfaction.
- Handled returns and exchanges according to company policy guidelines.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed preventive maintenance on equipment
- Managed shipping and receiving processes for inventory
- deliveries
Education
High School Diploma -
Ann’s Grove Secondary
Guyana09-2016
Skills
- Customer complaint resolution
- Order processing
- Shipping logistics
- Preventive maintenance
- Client relationship management
- Service quality improvement
- Problem solving
- Computer skills
- Multitasking
- Organization
- Teamwork
- Team collaboration
- Effective communication
- Verbal communication
- Active listening
- Interpersonal communication
- Relationship building
- [Equipment] operation
- Public speaking
- Public speaking
Timeline
Csr
Usmedical
08.2024 - Current
High School Diploma -
Ann’s Grove Secondary