Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emilee Malaske

Bettendorf,IA

Summary

I'm currently attending Bettendorf High School. I'm currently in my fourth year attending this fall. I am seventeen. A few hobbies of mine would include hanging out with family and friends, I enjoy reading and playing volleyball and similar sports in my free time, and overall I consider myself an adventurous and outgoing person. I work as a hostess, so I do have experience with helping customers and maintaining good communication skills between the other employees and the customers. I consider myself positive and upbeat which makes guests feel welcome while balancing diverse business requirements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative (CSR)

Revv Aviation (KDVN Airport)
06.2024 - Current
  • As a customer service representative, I am expected to be friendly, prompt, and courteous. I assist people with checking in, making reservations, rebooking a flight, and registering for flight school. I also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have. I am required to know the procedures for unaccompanied minors, law enforcement officers, Hazmat, and the guidelines for accepting airfreight. Agents are required to help calmly resolve customer complaints. I am required to have the ability to deal well with sometimes impatient or angry customers can be an important part of the job. Provide information by public address system or otherwise about aircraft boarding, including news, such as flight delays and cancellations due to weather or mechanical problems with the aircraft.

Hostess & Food Runner

Central Standard (Burgers & Beer)
06.2021 - 08.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Hostess & Food Runner

Monarch Kitchen & Bar
09.2023 - 01.2024
  • Through my experience throughout this company I have learned and had experience with:
  • Assigning/ seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Managing reservations, wait lists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seating.
  • Ensured that food was served promptly after being prepared by the kitchen staff.

Education

High School Diploma -

Bettendorf High School
01.2025

No Degree - College Courses

Scott County Community College
01.2025

Skills

  • Collaborative
  • Flexible & Adaptable
  • Strong interpersonal skills
  • Data-driven strategic planning
  • Critical thinking skills
  • Proactive and self-motivated
  • Hardworking & Reliable
  • Excellent communication skills
  • Exceptional organisational skills
  • Customer service

Certification

  • CPR Certified (Aug. 2024)
  • First Aid Certified (Aug. 2024)
  • Bloodborne Pathogens Certification (April 2025)
  • HIPPA Certification (April 2025)
  • *BLS (Basic Life Support) Certification
  • *Stop the Bleed Certification
  • *Mandatory Adult Reporter
  • *Mandatory Child Reporter
  • Preventing Discrimination and Harassment Certification (March 2025)
  • TSA General Aviation Certification (Feb. 2025)
  • Customer Service Representative Certification - Avfuel Training (Dec. 2024)

Timeline

Customer Service Representative (CSR)

Revv Aviation (KDVN Airport)
06.2024 - Current

Hostess & Food Runner

Monarch Kitchen & Bar
09.2023 - 01.2024

Hostess & Food Runner

Central Standard (Burgers & Beer)
06.2021 - 08.2024

High School Diploma -

Bettendorf High School

No Degree - College Courses

Scott County Community College

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Emilee Malaske