Mistey Clifton
Exeter,MO
Work Preference
Summary
Highly organized and goal-driven professional pursuing a bachelor's degree in Occupational Safety and Health (OSH), with aspirations to advance toward a master's and potentially a doctorate. Demonstrates strong attention to detail and exceptional communication skills, excelling in dynamic environments where safety and efficiency are paramount. Passionate about maintaining high safety standards and ensuring workplace compliance, actively seeking opportunities to deliver on-site safety training that empowers teams and cultivates a robust safety culture. Committed to hands-on safety education, aiming to make a meaningful impact by helping workplaces meet industry standards and protect employees through proactive risk management and effective training initiatives.
Overview
12
12
years of professional experience
10
10
Certification
Skills
- Strong Work Ethic
- Microsoft Office
- Productivity and Time Management
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Conscientious and Meticulous
- Positive Collaborator
- Active Listening
- Planning & Organizing
- Medium to Heavy Lifting
- Responsible and Dependable
- PPE Use
- Data Entry
Education
Bachelor of Science - Occupational Health & Safety
Columbia Southern University
Orange Beach, AL12-2026
Certification
- OSHA 132 – Occupational Safety and Health Professional
- OSHA 48 – Occupational Safety and Health Manager
- OSHA 44 – Safety and Health Specialist
- OSHA 36 – Occupational Safety and Health Supervisor
- OSHA 36 – Occupational Safety and Health Trainer (Train‑the‑Trainer)
- OSHA 36 – Safety Committee Chair
- OSHA 30 – General Industry Safety and Health
- OSHA 20 – Healthcare Administration Safety
- OSHA 10 – General Industry Safety and Health
- Health Care BLS/AED & First Aid (Valid 07/01/2024 – 07/01/2026)
Work History
Customer Service Representative (CSR)
ProNexis
02.2024 - 12.2025
- Demonstrated extremely fast and accurate typing abilities.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Dispatch
Thunderstone Logistics
11.2023 - 12.2023
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Utilized various software systems.
- Maintained logs of all incoming calls and assigned tasks.
- Prepared daily work and run schedules.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Completed day-to-day duties accurately and efficiently.
Floor Lead Supervisor
Dollar General
01.2023 - 07.2023
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Custodian/Machine Operator/Inventory Specialist
Steel Tech of the Ozarks
06.2021 - 01.2023
- Inspecting buildings for safety hazards or damage that need to be addressed, reporting any issues to management immediately.
- Checked and stocked inventory throughout facility to meet expected demands.
- Conducted research on policy issues to provide recommendations for senior leadership.
- Monitored progress of program implementation and assessed effectiveness of actions taken.
- Developed EAP plans of action to ensure compliance with government standards.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Monitored inventory data inputs to manage and maintain accuracy.
- Digitized large volumes of documents and images into electronic formats for archiving and further use.
- Performed quality control checks on scanned documents to ensure accuracy of information captured during digitization process.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed routine maintenance checks, notifying management of needed repairs.
Office Administrator
Vogel Tree Service
02.2017 - 06.2022
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Greeted visitors warmly, managed inquiries and provided general information about the company.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Delegated work to staff, setting priorities and goals.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Maintained customer confidence and protected operations by keeping information confidential.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Organized and maintained filing systems, including electronic databases and records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed financial documents, contracts, expense reports and invoices.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Owner
Sum Bunny Rabbitry
01.2016 - 06.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved issues quickly through meticulous research and quick decision-making.
- Set pricing structures according to market analytics and emerging trends.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Organized events such as trade shows and conferences.
- Coordinated and directed activities of businesses or departments concerning production, pricing, and sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with local, state, and federal regulations.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income, and expenses.
Customer Service Representative
Teleperformance
06.2015 - 12.2015
- Display the ability to probe and listen thoroughly while gathering pertinent details.
- Identify the appropriate affiliate and route.
- Seek out increased work activities that intend to hone skills competencies, work behaviors, and prepare oneself for high abilities.
- Working without restraints and maintaining a high accuracy level.
- Manage sensitive situations surrounding healthcare needs, education, and prevention planning.
- Utilize a multitude of systems to gather, process, log, retrieve, and communicate information to perform or complete customer activity.
- Adhere to United Healthcare and client policies and procedures.
- Find the right solution for the customer.
- Respond to servicing inquiries through various channels.
- Help customers resolve issues on the first call.
Taxi Driver
Sidney Shuttle
09.2013 - 02.2014
- Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high traffic areas.
- Complete accident reports when necessary.
- Provide passengers with assistance entering and exiting vehicles and help them with any luggage.
- Arrange to pick up customers or groups on a regular schedule.
- Vacuum and clean interiors and wash and polish exteriors of automobiles.
- Perform errands for customers or employers, such as delivering or picking up mail and packages.
- Notify dispatchers or company mechanics of vehicle problems.
- Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
- Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
- Drive taxicabs, company cars, or privately owned vehicles to transport passengers.
- Pick up or meet employers according to requests, appointments, or schedules.
- Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.
- Record name, date, and taxi identification information on trip sheets, along with trip information, such as time and place of pickup and drop-off, and total fee.
- Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
- Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
- Provide passengers with information about the local area and points of interest or advice on hotels and restaurants.
- Collect fares or vouchers from passengers and make changes or issue receipts, as necessary.
Assessments
- Management & leadership skills: Impact & influence, 2024-01-01, Proficient
- Work style: Conscientiousness, 2023-06-01, Proficient
- Call center customer service, 2023-12-01, Proficient
- Home health aide skills, 2024-01-01, Proficient
- Spreadsheets with Microsoft Excel, 2024-01-01, Proficient
- Workplace safety, 2024-07-01, Proficient
- Cooking skills: Basic food preparation, 2024-04-01, Proficient
- Food safety, 2024-04-01, Proficient
- Office manager, 2024-01-01, Proficient
- Administrative support professional fit, 2024-07-01, Proficient
- Customer service fit, 2024-07-01, Proficient
- Sales skills, 2023-11-01, Proficient
- Attention to detail, 2024-02-01, Proficient
- Work style: Reliability, 2023-06-01, Proficient
- Customer focus & orientation, 2023-10-01, Proficient
- Customer service, 2023-10-01, Proficient
- Scheduling, 2024-02-01, Proficient
- Administrative assistant/receptionist, 2023-08-01, Proficient
- Work motivation, 2023-06-01, Proficient
- Management & leadership skills: Planning & execution, 2024-01-01, Proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Interests
Crocheting
Reading
Software
Microsoft Office
Timeline
Customer Service Representative (CSR)
ProNexis
02.2024 - 12.2025
Dispatch
Thunderstone Logistics
11.2023 - 12.2023
Floor Lead Supervisor
Dollar General
01.2023 - 07.2023
Custodian/Machine Operator/Inventory Specialist
Steel Tech of the Ozarks
06.2021 - 01.2023
Office Administrator
Vogel Tree Service
02.2017 - 06.2022
Owner
Sum Bunny Rabbitry
01.2016 - 06.2021
Customer Service Representative
Teleperformance
06.2015 - 12.2015
Taxi Driver
Sidney Shuttle
09.2013 - 02.2014
Bachelor of Science - Occupational Health & Safety
Columbia Southern University