Alexys Crockett
Newnan,GA
Summary
Dedicated Customer Service Associate with a passion for delivering high-quality service in fast-paced, competitive environments. Thrives on being a great team player, adept at listening to customers needs and responding quickly to meet them. Known for exceptional support and commitment to ensuring customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Enterprise
02.2024 - Current
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
Car Detailer
Enterprise
03.2023 - Current
- Performed thorough internal and external vehicle cleaning.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- I washed a wide range of vehicles each day.
- Inspected the vehicle to verify its pristine appearance for the customer.
- Checked vehicles prior to service, and immediately afterward, to identify damages.
- Drove vehicles to or from workshops, customer workplaces, or homes.
Customer Service Associate
Walgreens
07.2021 - 02.2023
- Knew how to operate a cash register, including how to process sales discounts and refunds
- Processed sales and return transactions in a timely and accurate manner to ensure customer satisfaction
- Very good communication skills, can help and answer almost any question a customer may ask me
- Dealt with customer requests and concerns creatively
- Aided sales associates by providing knowledgeable assistance with a variety of issues
Inventory Specialist
Walgreens
07.2021 - 02.2023
- Toured the store and stockroom to ensure it meets expectations and follows company guidelines
- Prepared and planned for upcoming events, holidays, sales, that will impact my store
- Used basic math skills to maintain accurate inventory levels
- Worked with vendors to maintain stock and assure expectations are met for customers
- Ability to communicate and take directions and turn it into action
- Keep inventory up to date, to make sure any recalls or discontinued items are taken off the shelves
Cashier
Renaissance Festival
03.2018 - 06.2021
- At the renaissance i learned how to deal with people in the real world
- Learning how to handle customers when rude or upset
- Learned to never judge a customer and try to understand them and help them the best you can
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
Education
High School -
Northgate High School
Newnan, GA05.2021
Skills
- Inventory control
- Flexible scheduling
- Good communication skills
- Creative Thinking
- Sales
- Vehicle maintenance
- Dependable and reliable
- Patient and understanding
- Cash Handling
- Banking and financial services background
- Sales techniques
- Hospitality
- Active listening
- Customer service
- Basic Math
- Strong Work Ethic
- Team Cooperation
- Negotiation
Certification
Driver's License, Non-CDL Class C
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CSR - Customer Service Representative
Enterprise
02.2024 - Current
Car Detailer
Enterprise
03.2023 - Current
Customer Service Associate
Walgreens
07.2021 - 02.2023
Inventory Specialist
Walgreens
07.2021 - 02.2023
Cashier
Renaissance Festival
03.2018 - 06.2021
High School -
Northgate High School